Look at the given steps to claim the Longines warranty.
Should you find yourself dissatisfied with your product, you have the option to return any unworn, undamaged merchandise bought from the official website within 30 days of delivery. This allows you to either exchange the item or receive a full refund equivalent to the purchase price.
To initiate your return process, simply follow these steps. Sign in to your account and navigate to the "My Order List" section, where you'll find your order. Click on the "Initiate return" link associated with your order. If you don't have an account, you can utilize their guest return page to initiate your return.
For the return of your Longines product, please ensure that it is accompanied by all original packaging, including boxes, warranty cards, user manuals, and any gifts received with purchase (if applicable).
Additionally, if there are any extra links due to bracelet sizing, they should also be included. To facilitate a swift return process, please ensure you select the appropriate reason code on the return form.
If your merchandise exhibits a significant defect upon receipt (such as being broken or missing parts) or if you have received the incorrect merchandise, they are pleased to facilitate an exchange for you.
Kindly reach out to their Customer Service representative by phone within 72 hours of receiving your order. They will promptly arrange for a replacement or issue a full refund once the damaged or defective product has been returned.
The validity of the warranty is contingent upon the warranty certificate accompanying your Longines watch at the time of purchase being properly dated, fully completed, and stamped by an authorized Longines retailer.
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The Longines international warranty provides coverage for any defects in materials and manufacturing present at the time of delivery of the Longines watch purchased ("defects"). This warranty is valid only if the warranty certificate has been correctly dated and completed by an authorized Longines dealer ("valid warranty certificate"). Throughout the warranty period, upon presentation of the valid warranty certificate, you are entitled to have any defect repaired without incurring charges. If repairs are unable to restore your Longines watch to full working order, La Compagnie des Montres Longines, Francillon S.A. commits to replacing it with an identical Longines watch or another Longines timepiece possessing similar characteristics.
24-month warranty on service and watches
5-year warranty on automatic watches
The warranty does not cover Normal wear and tear, battery life, damage to any part of the watch resulting from unsuitable/improper use, neglect, carelessness, accidents, ncorrect use of the watch, or failure to follow the instruction manual;
harm of any nature whatsoever resulting directly or indirectly from using the Longines watch or from any operational failure, defect or lack of precision in the watch;
a Longines watch handled by non-approved person or having been altered from its original state other than under the supervision of La Compagnie des Montres Longines, Francillon S.A.
Any other claims against La Compagnie des Montres Longines, Francillon S.A., for example for any kinds of damage or harm other than those set out in this warranty, are expressly excluded, excepting statutory rights that the purchaser can assert against the manufacturer.
Longines, headquartered in Saint-Imier, Switzerland, is a prestigious Swiss watchmaker. Established by Auguste Agassiz in 1832, the company has been a part of the Swiss Swatch Group and its predecessors since 1983. Ever since Longines introduced its inaugural chronograph movement in 1878, it has cultivated robust partnerships with numerous sporting organizations, events, and teams across the globe. Presently, Longines holds the esteemed positions of official timekeeper, partner, and watch provider for competitions worldwide. Additionally, Longines holds the distinction of being the world's first watch trademark and the first Swiss company to centralize watch assembly under one roof.
Warranty Claim Specialist
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