• 05 Feb, 2024

Enjoy the stress-free warranty claim with Jaeger-LeCoultre after reading the instructions below.

3 Simple Steps for Jaeger-LeCoultre Warranty Claim:

Step 1:

  • All products can be returned except for the following items, such as engraved and personalized creations. You can either prefer an exchange or a refund for the returned products. The return should be initiated within thirty days without having to pay any cost.

  • You will receive guidance on arranging return shipping once you get in touch with the customer service team. Products returned to the Jaeger‑LeCoultre e-Boutique qualify for a refund.

Step 2:

  • The timely registration of the products will extend the international limited warranty up to 8 years from the original warranty period for both watches and Atmos clocks. The international limited warranty of timepieces can also be extended after registration.

  • Nothing is needed besides the serial number for the registration of your warranty extension. The location and numerals of the serial number vary for the timepiece and Atmos clock. 

Step 3:

  • The Atmos clock has the serial number on its top and it can be found on the back of the timepiece. However, commonly, it is located on the rear side of the international limited warranty card.

  • You have three means of contact to reach out to the customer service team: email, phone, or chat. They are eagerly waiting to provide solutions to your questions regarding orders, inquiries, gift ideas, and more.

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Phone Number


Mon-Fri: 8am - 8pm(CST)

Contact Address

645 5th Avenue,
New York, NY-10022,

What is covered under the Jaeger-LeCoultre Warranty?

Jaeger‑LeCoultre offers a guarantee against all manufacturing defects for a specified period starting from the date of purchase. If any part is determined by their technical services to be defective due to manufacturing issues, Jaeger‑LeCoultre reserves the right to repair or replace it free of charge, at their sole discretion. This limited warranty is only valid if the guarantee certificate included with this booklet has been properly filled out, dated, stamped, and signed by an authorized Jaeger‑LeCoultre retailer or Boutique where the watch was purchased.

  • 2-year warranty on timepieces

  • 3-year warranty on Atmos clocks

What is NOT covered under the Jaeger-LeCoultre Warranty?

The limited warranty excludes defects arising from accidents, mishandling, improper or abusive use (such as impacts, dents, crushing, exposure to extreme temperatures, strong magnetic fields), unauthorized modification or repair, or the effects of regular wear and tear and aging.

About Jaeger-LeCoultre

With an extensive history spanning nearly two centuries, Jaeger-LeCoultre stands out as a trailblazer in the Swiss watchmaking realm, owing to its unwavering commitment to innovation and creativity, constantly pushing the boundaries of the craft. Consolidating 180 distinct skills within its facilities, it distinguishes itself as one of the few genuine manufacturers capable of overseeing the entire process of luxury watch production, from conception to completion. Situated in the Vallée de Joux, Switzerland, Jaeger-LeCoultre remains unparalleled in its ability to meticulously craft, decorate, and assemble all luxury timepieces and clocks by hand within its workshops. Since its inception, the company has endeavored to integrate a comprehensive array of professions, techniques, and technologies under one roof, thereby giving rise to some of the most exquisite Swiss watchmaking masterpieces.

Products of Jaeger-LeCoultre

Calibre 101 Polaris Atmos Reverso Master Ultra Thin

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Jaeger-LeCoultre logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Jaeger-LeCoultre.