In order to reach out to the customer service team, you must provide your name, phone number, email address, your current residence, specify the product you need help with, and convey your message. Additionally, a maximum of two files in jpg or png format can be uploaded using the form.
Before filling out the form, you are supposed to specify what kind of customer you are, whether you are a normal consumer or from the business sector. However, the provided form is almost similar for both.
Kindly be aware that Lodge Cast Iron cannot assure a replacement of the faulty cookware with an item of the exact same color. The limited lifetime warranty mentioned earlier stands alone and does not include any other expressed or implied warranties.
The limited lifetime warranty excludes damage that occurs beyond the usual cooking circumstances. Products utilized for commercial purposes are not eligible for warranty claims.
The status of the order can be checked through the email containing the link sent to you after they dispatch your order. A single tap on the link is more than enough to track the order.
Checking the troubleshooting page before contacting Lodge will give you a better understanding of the functions of the products manufactured by them.
During the warranty process, Lodge Cast Iron may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting Lodge Cast Iron, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The limited lifetime warranty applies to regular household use. In the event of chipping, cracking, or other damage to your enameled cast iron during cooking, Lodge will repair or replace it. Should your cookware arrive damaged in its container, Lodge will also provide repair or replacement. The warranty ensures that Lodge Cast Iron cookware is free from defects in material and workmanship at the time of purchase for the original individual purchaser or the recipient by gift.
Limited lifetime warranty
The limited lifetime warranty excludes damage resulting from the use of cookware in commercial establishments, accidents, drops, mishandling, misuse, neglect, overheating, or any use inconsistent with the provided directions. It does not cover damage caused by melted items or external sources, and residues left from abrasive cleaners or polishes are also not included. Additionally, small cosmetic blemishes inherent to sand casting and hand finishing, which do not impact the cookware's performance, are not covered. Color defects, rust, staining, scuffing, powdery surfaces, or rough surfaces—whether inside or outside the pot—are not eligible for warranty coverage.
Since 1896, Lodge Cast Iron has been producing enduring cookware and accessories, with their roots firmly established in South Pittsburg, Tennessee, where they operate two foundries. Drawing on a legacy of over 125 years, each Lodge cookware piece is meticulously crafted to embody both durability and versatility. Throughout their history, Lodge has implemented company-wide recycling initiatives, discovered methods to repurpose foundry sand, adopted biodegradable packaging materials, and made investments in foundry equipment to curtail pollution and decrease energy consumption.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Lodge Cast Iron logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Lodge Cast Iron.