Step 1:

  • In order to reach out to the customer service team, you must provide your name, phone number, email address, your current residence, specify the product you need help with, and convey your message.

  • Additionally, a maximum of two files in jpg or png format can be uploaded using the form.

  • Before filling out the form, you are supposed to specify what kind of customer you are, whether you are a normal consumer or from the business sector. 

Step 2:

  • Kindly be aware that Lodge Cast Iron cannot assure a replacement of the faulty cookware with an item of the exact same color. The limited lifetime warranty mentioned earlier stands alone and does not include any other expressed or implied warranties.

  • The limited lifetime warranty excludes damage that occurs beyond the usual cooking circumstances. Products utilized for commercial purposes are not eligible for warranty claims.

Step 3:

  • The status of the order can be checked through the email containing the link sent to you after they dispatch your order. A single tap on the link is more than enough to track the order.

  • Checking the troubleshooting page before contacting Lodge will give you a better understanding of the functions of the products manufactured by them.

  • During the warranty process, Lodge Cast Iron may provide you with one of the following solutions: either a warranty replacement or warranty service during the limited lifetime warranty period.

Lodge Cast Iron Warranty Period:

  • Limited lifetime warranty

Lodge Cast Iron Contact Information:

Email Support

[email protected]

Phone Number

+1-833-563-4387

Mon-Fri: 7:30am - 4:30pm (CT)

Contact Address

204 East 5th Street,
South Pittsburg, TN 37380, USA.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Lodge Cast Iron warranty hassle-free.

What is covered under the Lodge Cast Iron Warranty?

Lodge Cast Iron limited lifetime warranty applies to:

  • Household use
  • Chipping, cracking, or other damage
  • Repair or replacement
  • The original or initial buyer

What is NOT covered under the Lodge Cast Iron Warranty?

Lodge Cast Iron limited lifetime warranty excludes:

  • Commercial use
  • Damage caused by melted items or external sources
  • Residues left by abrasive cleaners or polishes
  • Defects such as color changes, rust, staining, scuffing, powdery or rough surfaces

Products of Lodge Cast Iron:

Our claim assistance covers all Lodge Cast Iron products, including:

Product name
Dutch Ovens
Lids
Skillets
Baking Pans
Muffin Pans
Grill Pans

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Lodge Cast Iron logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Lodge Cast Iron.