A few procedures are required to be completed for the warranty claims. Those procedures are keeping a copy of the invoice and order ID or proof of purchase, having the products, getting in touch with the customer support team, and returning the products to the manufacturer after you get approval.
The contact form is branched into two categories: personal and product. The last four fields of the form need you to provide a receipt and a video or image of the product, a couple of details about the order or shipment, and reasons for the warranty claim.
Registering will grant you access to information about product updates, limited warranties, usage and maintenance recommendations, and notifications concerning safety warnings or product recalls. However, it is not mandatory to claim the warranty.
You should have a Return Merchandise Authorization (RMA) number and shipping label which is provided by the customer support team. Without this number, you cannot initiate the return of the unsatisfied products which should be done within thirty days of the delivery date.
The RMA number will expire after fifteen days so shipping of the items has to be completed within that timeframe. The customer support team of Levoit will instruct you on what needs to be done if the wrong items are delivered.
The original packaging must be used to return unsatisfactory products, ensuring all accessories are included. Products that have been worn, used, or altered are not eligible for return.
The processing time period for the refund is the same as that for the return, and it is calculated from the receipt of the items. Your reimbursement will be deposited into the identical payment method utilized for the initial transaction.
During the warranty process, Levoit may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Levoit, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The limited warranty of the product is solely for the original buyer and cannot be transferred to anyone who acquires it later, even if the ownership changes within the warranty period. Levoit assures their products to be free of manufacturing flaws (material and workmanship) for a certain timeframe, but only if you've used them following the provided instructions.
2-year limited consumer product warranty
The limited warranty does not apply to normal wear and tear, missing or altered proof of purchase, tampered product identification, unauthorized modifications, improper use, incompatible accessories, accidental or intentional damage, commercial use, environmental damage, excessively damaged products, indirect costs, and unauthorized sellers.
Vesync started in 2012 as Etekcity, focusing on small home appliances in the US online market. They quickly expanded with successful brands like Cosori and Levoit. Recognizing the smart home trend, Vesync developed its own IoT platform, attracting over 2 million active devices to their app by March 2021. Their VeSync app stands out in the competitive market by offering a unified smart home experience across all three brands. Vesync has grown into a global company, selling products in eight countries and strategically placing offices in Asia, Europe, and North America to support its expanding reach.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Levoit logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Levoit.