Either email or phone ought to be used to contact the customer center to acquire the warranty service. Except for weekends, the rest of the days are working days for them and they function during fixed times.
You should provide proof of the original retail purchase and evidence of the alleged defects when making the warranty claim. Coway determines whether repair or replacement is necessary for defective products.
Product registration is behind the account which means the primary step is the creation of an account that enables you to make the registration without any hurdles. Your name, email, and password are enough to open an account.
Registration makes you enjoy the benefits such as fast customer support, saving 20% on filter refills, and receiving special offers and updates. It extends the warranty period to one more year for the bidets.
The general time period to return the newly purchased products is thirty days from the date of shipment, but it is flexible for Bidetmega 150, Bidetmega 200, and Bidetmega 400, up to ninety days. You can receive the RMA (Return Merchandise Authorization) number from the customer service team.
The non-damaged products must be returned using the original packaging or packaging providing an equal degree of protection. You will have to wait for two weeks to have the refund.
During the warranty process, Coway may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Coway, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The limited warranty extends solely to the original retail buyer of the product and is applicable only when the purchase and utilization occur within the territories of the United States, Canada, and Mexico. This warranty specifically addresses product malfunctions resulting exclusively from material or workmanship defects during standard consumer usage.
1-year warranty on water purifiers
The limited warranty excludes coverage for product issues resulting from various causes, including but not limited to: cosmetic damage such as scratches, dents, chips, and other surface imperfections unless stemming from a defect in materials or workmanship; damage due to normal wear and tear or the natural aging process of the product; alteration or removal of original serial numbers; occurrences beyond Coway's control like acts of nature, wars, or other extraordinary events; misuse, abuse, improper operation, or activities inconsistent with the user manual or technical specifications; unauthorized repairs, modifications, or installations by third parties; non-residential or commercial use, or use not in accordance with the user manual; use of unauthorized parts, filters, or accessories which may compromise product quality and longevity; failure to perform routine maintenance such as replacing consumable parts or cleaning; mechanical or electrical damage due to incorrect installation, configuration, or inadequate power supply; and damage or missing components for display, open box, discounted, or refurbished products.
Since its establishment in 1989, Coway has evolved into a worldwide corporation, dedicating three decades to promoting health. Their core objective remains unchanged: assisting individuals in leading happier, healthier lives. Consequently, their products have garnered recognition for their engineering prowess, innovative design, and user-centric approach. Over the span of more than 30 years, they have continuously pioneered advanced technologies to enhance wellness within households. Committed to simplicity and elegance, their award-winning design team diligently crafts products that seamlessly integrate into your home, enhancing overall well-being.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Coway logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Coway.