To register a product in Laurastar Stream Irons and claim warranty, you can follow these steps.
Warranty registration must be completed by the original purchaser who received the products in Australia and adaptable appliances. The warranty service is not available for appliances imported from other markets.
Your name, address, place, date of purchase, model name, and number, serial number, mobile number, and email address need to be filled up in the registration form. You should contact Laurastar prior to buying second-hand appliances.
Not many details, as you provided during the registration, are required to be filled out in the form for service and repair requests. For 10 years, Laurastar will take care of the maintenance of your product. No partial repair is done by them.
The quality of the service is upheld for six months, meaning your product will function without any problems from the date the service is completed. You should not ask them for technical support in case you decide to repair the appliances with your own effort.
Laurastar provides you with a 28-day notice period to inform them about the return of the products in writing. The return of the products should be done in the original packaging with all original accessories.
The return of non-faulty products and products returned due to a change of mind should be initiated within 28 days. They will deduct a 15% restocking fee for these kinds of returns. You must pay for freight and insurance charges.
The products used without following the instructions that came with the appliances are not permitted to be returned.
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Laurastar assures that all products will be free from any defects in materials or workmanship. Defective products will be either replaced or repaired within the specified warranty period. This warranty applies to products purchased within the Australian territory.
6-month repair warranty for commercial use
2-year repair warranty for residential use
The warranty will become invalid if any of the following incidents have transpired: misuse, neglect, or accidental damage to the appliance; repairs conducted or attempted by unauthorized service centers; failure to adhere to the instructions outlined in the manual; usage of unsuitable water, failure to rinse the boiler as instructed, or leaving the protective soleplate on continuously.
Originating from a profound love for exquisite fabrics, Laurastar was established with a vision to elevate both the appearance of garments and individuals. This passion culminated in the creation of a distinctive realm that seamlessly integrates beauty with Swiss technology. At the core of Laurastar's mission is the transformation of ironing practices. Committed to continual innovation, the brand's Swiss researchers and engineers tirelessly explore advancements to introduce cutting-edge technology into households. With features such as the professional soleplate, exclusive steam, and active board, Laurastar has meticulously crafted an entire ironing system that not only enhances the beauty of your clothing but also ensures unparalleled ease of use. Each Laurastar ironing system is meticulously designed with a singular objective: to empower you to achieve professional-quality results effortlessly within the comfort of your own home.
Warranty Claim Specialist
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