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The time period for the right of withdrawal is fourteen days from the date of the delivery of the product. Within this time frame, the purchase can be rejected by the customers without the need to pay for compensation or give any reasons.
During this withdrawal period, you are supposed to ask for permission from the company's side via the return portal to initiate the return. They will return all funds received from you, with the exception of any incurred delivery charges.
The return cost of the products must be paid by the consumers who want to use the right of withdrawal provided to you. The products should be dispatched to the manufacturer within 14 days from the date the return request is made.
No other packaging has to be used other than the original packaging for return. You have to return the products in a new and unused condition, in perfect state, with all protective materials in place, and the original labels and packaging fully intact.
As soon as the cost for the return is paid, you will be able to receive the return label that is sent through the return portal and the provided email address. Following the inspection of the product, the refund amount is provided.
The FAQs section has covered the topics related to the account, orders, delivery, returns, refunds, gift cards, and customer service centers. Having an account will assist you in receiving the invoice.
You will receive better clarification by contacting the customer service department through the form. Below the form, you can see the office addresses of Serax.
Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!
For further info, Kindly Get in touch with them via this email.
530 7th Avenue, Suite 902,
New York, NY-10018,
The statutory warranty encompasses either repairing or replacing the faulty Product. Nevertheless, if it becomes evident that repairing or replacing it is unfeasible, disproportionately difficult, or would cause significant inconvenience to you.
2-year statutory warranty
The warranty excludes damage resulting from typical wear and tear, and any alterations, whether intentional or accidental, made by you to the Products, including improper usage and exposure to moisture, fire, earthquakes, and other external factors. It also excludes damage arising from improper installation or usage contrary to the provided instructions and information. Additionally, damage incurred subsequent to the removal of seals from specific parts or the removal or illegibility of serial numbers and other product identifiers is not covered. Removal of these seals without explicit written consent is strictly prohibited. Furthermore, damage to immovable property is not within the scope of the warranty.
Serax transcends mere branding. Rooted in Belgium yet possessing a global perspective, Serax crafts contemporary homeware through collaborations with esteemed international designers and creators who share a collective vision of enhancing everyday spaces. Each Serax creation strikes a harmonious balance between aesthetics and functionality. Whether it's the smallest or largest item, every piece transforms into a cherished object capable of enduring through generations—a veritable work of art in its own regard. Throughout the years, Serax has distinguished itself by placing trust in the wisdom and instincts of its founders, staying true to its core values, and fostering an extraordinary family of collaborators. The result is a series of distinctive collections spanning tableware, furniture, lighting, and homeware.
Warranty Claim Specialist
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