The unsatisfied products can be returned, provided they do not have wine stains, missing wheels, slashes, gashes, etc., within sixty days from the date of purchase in the original packaging as you received them.
Complimentary returns are exclusively available to customers residing within the contiguous 48 US states and are applicable solely to items bought directly from the official website.
The cost of shipping for three chairs is covered within the specified timeframe of the order. You need to email your name, order number, and reason for returning the products.
Laura will provide you with instructions for returning the item and will furnish shipping labels for you to print and attach to the original packaging.
The warranty excludes damages resulting from neglect or carelessness and does not extend to dirt or dye transfer from clothing.
The response time would be the same which is seven days in the event you contact the customer support team using a form or email. They work on weekdays only.
During the warranty process, Laura Furniture may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting Laura Furniture, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The Forever warranty encompasses all movable mechanical components, including gas lifts and wheels. In the rare instance where you receive a product that is incorrect, lacks parts, or is damaged, a replacement will be promptly dispatched to you at no extra charge.
2-year warranty
The warranty excludes any damage or wear to upholstery, leather, fabric, internal mechanisms, and similar components. Additionally, dining chairs used in commercial settings are not covered by the warranty, as they may be subjected to weight capacities beyond those intended for general public use.
Laura sets the standard for chair quality, serving as the cornerstone for excellence. Whether it's the top-grain Italian leather featured in the SOHO collection (with a rating of 30,000 double rubs), the polypropylene plastic of the Chelsea collection (which outperforms ABS), or the ergonomic German poly-elastic mesh of the Empire collection, no compromises are made in their material selection. Their construction quality is impeccable. Drawing from years of experience, Laura identifies potential weak points and collaborates with manufacturers to fortify chairs, ensuring they exceed industry standards and outshine competitors.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Laura Furniture logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Laura Furniture.