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You can either visit an authorized Kate Spade store or contact customer service.
Provide style number, product images, and proof of purchase.
Style number is not required for watches.
This step helps verify if the issue qualifies as a manufacturing defect.
Return items within 30 days if they are unused and unworn.
Include original hangtags and packaging.
Refunds are processed within 5–10 business days after inspection.
Refund will be issued to the original payment method.
Refund includes item cost + applicable taxes.
If the issue is due to a manufacturer or shipping error, Kate Spade covers shipping charges.
Fill out the contact form with your details (name, email, phone, issue).
Use support for follow-ups or additional assistance.
Kate Spade provides a 1-year warranty on clothes, handbags, small goods, shoes, jewelry, and eyewear
Kate Spade offers a 2-year warranty on watches
Typical Processing Time: Most claims are reviewed within 5–10 business days, depending on verification and return processing.
Reason for Common Delays: Delays usually occur due to missing proof of purchase, unclear product images, or incomplete claim details.
Helpful Tip to make the claim easier: Submit clear photos, style number, and purchase proof upfront to avoid back-and-forth and speed up approval.
Proof of purchase (receipt or order confirmation)
Clear images of the defective item
10 Hudson Yards,
New York, NY 10001, USA.
Let Warranty Valet assist you in claiming Kate Spade warranty hassle-free.
Kate Spade warrants that:
Kate Spade warranty does not cover:
Yes, Kate Spade provides a limited warranty that covers manufacturing defects in materials and workmanship.
The warranty policy covers defective products, but does not include normal wear and tear or accidental damage.
Yes, Kate Spade bags and purses are covered under warranty for manufacturing defects, provided you have proof of purchase.
You can submit a claim by contacting customer support or visiting an authorized store with product details and proof of purchase.
Kate Spade may offer repairs or replacements for eligible defects, but not all damaged items qualify.
The repair policy applies mainly to manufacturing defects, and repairs are handled based on product condition and eligibility.
Yes, Kate Spade jewelry may be covered under warranty for defects, depending on the product and usage conditions.
Kate Spade phone cases are covered for manufacturing defects, but not for damage caused by drops or misuse.
Yes, outlet products may still have warranty coverage, but terms can vary depending on the item.
Yes, if your product qualifies, you may receive a replacement or repair under the warranty policy.
Our complete claim assistance covers all Kate Spade products, including:
| Product name |
|---|
| Tote Bags |
| Crossbody Bags |
| Backpacks |
| Clutches |
| Bracelets |
| Rings |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Kate Spade logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Kate Spade.