Step 1:

  • Two ways are provided by Kate Spade to fix the manufacturing defects within the warranty period.

  • You can prefer bringing flawed products to any one of the shops approved by Kate Spade or getting advice from their customer service section.

  • You will have to submit the style number, photos of the items that are defective, and a copy of the proof of purchase for warranty claims. The style number does not need to be provided to make a warranty claim for watches.

Step 2:

  • You have no restriction to return the unused and unworn products within thirty days, provided you include the original hangtags and packaging. 

  • The refund will be issued within 5-10 business days to the same form of payment that you used for the purchase. Refunds are processed after Kate Spade receives the returned products.

Step 3:

  • Kate Spade will add the cost of the item and applicable sales taxes to the refund. For manufacturer or shipping errors made by Kate Spade, the seller will cover the shipping and handling charges.

  • Your name, preferred topic, email address, phone number, and comments have to be completed in the contact form.

Kate Spade Warranty Period:

  • Kate Spade provides a 1-year warranty on clothes, handbags, small goods, shoes, jewelry, and eyewear

  • Kate Spade offers a 2-year warranty on watches

Kate Spade Contact Information:

Email Support

[email protected]

Phone Number

+1-866-999-5283

Mon-Sun: 7am - 11pm(EST)

Contact Address

10 Hudson Yards,
New York, NY 10001, USA.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Kate Spade warranty hassle-free.

What is covered under the Kate Spade Warranty?

Kate Spade warrants that:

  • All products will be free from defects in materials and workmanship
  • Kate Spade will either replace or repair defective products

What is NOT covered under the Kate Spade Warranty?

Kate Spade warranty does not cover:

  • Typical wear and tear
  • Natural aging
  • Water damages

Products of Kate Spade:

Our claim assistance covers all Kate Spade products, including:

Product name
Tote Bags
Crossbody Bags
Backpacks
Clutches
Bracelets
Rings

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Kate Spade logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Kate Spade.