The technical support page comprises product documentation, preventative maintenance checklists, tech bulletins, and more for the well-being and smoother flow of your equipment.
Have your mind at ease when contacting customer support to inquire about any questions via either phone or email. Parts should be ordered by emailing the unique email ID.
The shipping costs for returning the product to La Marzocco USA for return, exchange, or service, as well as expedited shipping costs for parts for self-repair, are not covered by the warranty.
Furthermore, any alterations or maintenance carried out by unauthorized individuals, apart from those authorized by La Marzocco USA, are not covered under the warranty.
Selecting the mentioned topics in the contact form will alter the fields in the form accordingly. However, your personal and contact fields are common for all topics.
The warranty provider excludes issues related to water damage, poor water quality, and scaling, as well as products with damaged or removed serial numbers.
During the warranty process, La Marzocco may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting La Marzocco, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
La Marzocco promises that all products will be devoid of any material or workmanship defects. Within the warranty period, they will either repair or replace any products found to have defects.
12-month warranty on parts and labor for Linea Micra espresso machine
13-month warranty on parts and labor for La Marzocco GS3 espresso machine
24-month warranty on parts and labor for La Marzocco Linea Mini espresso machine
The warranty does not cover normal wear parts. Equipment taken outside of the United States, operation of the machine beyond specified parameters in the user documentation, any product damaged due to accidents, abuse, misuse, lack of maintenance/cleaning, neglect, improper installation, mishandling, damage during shipment, power surges, or other external causes are not covered.
The growth of La Marzocco in the US market has been closely linked to its strong partnerships with notable leaders in the coffee industry. Beginning with a direct collaboration with Starbucks in the 1980s, 1990s, and early 2000s, and flourishing alongside third-wave pioneers such as Stumptown Coffee Roasters, Blue Bottle, Intelligentsia, and Counter Culture Coffee, their machines have played a pivotal role in elevating coffee quality and service standards across the industry. Today, emerging entrepreneurs who have honed their skills within the industry often rely on La Marzocco machines as they establish and expand their own coffee ventures.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of La Marzocco logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of La Marzocco.