The technical support page comprises product documentation, preventative maintenance checklists, tech bulletins, and more for the well-being and smoother flow of your equipment.
Have your mind at ease when contacting customer support to inquire about any questions via either phone or email. Parts should be ordered by emailing the unique email ID.
The shipping costs for returning the product to La Marzocco USA for return, exchange, or service, as well as expedited shipping costs for parts for self-repair, are not covered by the warranty.
Furthermore, any alterations or maintenance carried out by unauthorized individuals, apart from those authorized by La Marzocco USA, are not covered under the warranty.
Selecting the mentioned topics in the contact form will alter the fields in the form accordingly. However, your personal and contact fields are common for all topics.
The warranty provider excludes issues related to water damage, poor water quality, and scaling, as well as products with damaged or removed serial numbers.
During the warranty process, La Marzocco may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period. The warranty period varies depending on the product.
12-month warranty on parts and labor for Linea Micra espresso machine
13-month warranty on parts and labor for La Marzocco GS3 espresso machine
24-month warranty on parts and labor for La Marzocco Linea Mini espresso machine
1553 NW Ballard Way,
Seattle, WA-98107,
USA.
Let Warranty Valet assist you in claiming La Marzocco warranty hassle-free.
La Marzocco promises that all products will be devoid of any material or workmanship defects. Within the warranty period, they will either repair or replace any products found to have defects.
The warranty does not cover normal wear parts. Equipment taken outside of the United States, operation of the machine beyond specified parameters in the user documentation, any product damaged due to accidents, abuse, misuse, lack of maintenance/cleaning, neglect, improper installation, mishandling, damage during shipment, power surges, or other external causes are not covered.
Our claim assistance covers all La Marzocco products, including:
| Product name |
|---|
| Mazzer Grinders |
| Mahlkönig Grinders |
| Espresso Machines |
| Modbar |
| Wally |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of La Marzocco logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of La Marzocco.