3 Simple Steps for CHIQ Warranty Claim

Step 1:

• To initiate a warranty claim, please adhere to the following guidelines: contact Changhong Australia via the customer assistance line, ensuring that you have the model number and serial number ready. Additionally, Changhong Australia will require purchase documents to facilitate the processing of your claim.

• In the event of a valid warranty claim, Changhong Australia will take the following steps: Repair or inspect the product; If the issue constitutes a major fault or if the product cannot be repaired, Changhong will either replace the product or provide an equivalent one.

Step 2:

• If an equivalent product is not available, Changhong will liaise with the retailer to offer a store credit. If Changhong offers the consumer either a replacement, an equivalent product, or payment, the consumer agrees to transfer ownership of the original product to Changhong Australia immediately.

• The warranty period begins on the date when the consumer takes possession of the original product and remains unaffected by any warranty repairs or exchanges.
  

• If the original warranty period is less than 12 months, Changhong will ensure that a replacement product is covered by at least a 12-month warranty.

Step 3:

• Please ensure that the information provided in the "Message Board" section on this page is accurate when requesting service.
  

• Verify that your address, phone number, and email address are correct before submission, as inaccurate details may prevent the customer service center from contacting you.

CHIQ Warranty Period:

• 3-year domestic warranty on washing machines

• 7-year warranty on compressor parts

Real Experiences with CHIQ Warranty Claims:

Typical Processing Time: Most CHiQ warranty claims take about 5–10 business days for initial response, and around 1–3 weeks for repair or replacement, depending on technician availability and part stock.

Reason for Common Delays: Delays usually happen due to mandatory technician inspection, missing proof of purchase, waiting for spare parts, or scheduling in-home service appointments (especially for TVs and large appliances).

Helpful Tip to make the claim easier: Always keep your receipt + model/serial number ready, contact CHiQ support first to get a service reference number, and don’t attempt repairs yourself before approval.

Required Documents for Your CHIQ Warranty Claims:

• Original proof of purchase

• Product model number and serial number