Without your product model number or name, UPC, personal data including your residential address, and purchase information such as the purchase location and delivery date, you can't proceed further. So kindly register your product to request a repair or claim a warranty.
Registration serves not only for repairs and Krups warranty claims but also for gaining access to immediate customer service, special offers, and more.
Unsubscribing can be done at any time by clicking the link provided in the emails sent to you.
If your product is no longer covered by the warranty, you can go directly to one of their authorized repair centers. They will warmly receive your device and proceed with a diagnosis and cost estimation.
A few parts and accessories are available in their online accessories shop, and customers can use their online help when looking to repair their products on their own.
Customer support recommends you see the given sections provided on the contact page before calling them in order to find the solutions quickly.
Don't hesitate to get in touch with their customer service team for any questions or requests concerning their products and services. During the mentioned hours call them over the phone.
During the warranty process, Krups may provide you with one of the following solutions: either a warranty replacement or warranty service during the 1-year limited warranty period.
Krups provides a 1-year limited warranty that covers manufacturing defects in materials or workmanship for its products
Millville,
New Jersey-08332,
USA.
Krups provides a one-year warranty for its original accessories and spare parts, safeguarding against any manufacturing defects in materials or workmanship. The warranty period begins from the initial date of purchase or delivery, whichever is later. However, spare parts that require specific tools or technical expertise to install come with a three-month warranty. This manufacturer's warranty covers all expenses associated with rectifying any proven defects in the product, ensuring it complies with its original specifications. This can be accomplished through the repair or replacement of any defective component and the necessary labor. Krups may choose to offer a replacement product in place of repairing a defective one. Your sole recourse under this warranty and Krups' exclusive obligation is limited to such repair or replacement. The warranty is valid exclusively for items acquired and utilized for domestic purposes.
The warranty provided by Krups has specific limitations that exclude coverage for various circumstances. It does not cover damage resulting from misuse, negligence, failure to adhere to Krups' instructions, product modification, unauthorized repairs, inadequate packaging by the owner, or mishandling during transportation by any carrier. Additionally, normal wear and tear, maintenance, or replacement of consumable parts are not covered. The warranty does not apply to situations such as using incorrect water or consumables, experiencing issues related to incorrect voltage or frequency as indicated on the product ID or specifications, scaling (which should be performed according to the user instructions), accidents like fires, floods, or lightning strikes, mechanical damage or overloading, the intrusion of water, dust, or insects into the product (excluding appliances designed for insect protection), damage to glass or porcelain components, professional or commercial usage, stains, discoloration, or scratches, oven use (except for products explicitly designed for this purpose), product impacts or falls, burns caused by exposure to heat or flame, cleaning in a dishwasher (unless the product is specifically designed for it), and damage resulting from thermal shocks.
Our claim assistance covers all Krups products, including:
| Product name |
|---|
| Electric Kettles |
| Smart'n Light Digital Kettle 1.7 L |
| 1.7L Stainless Steel Kettle BW750D50 |
| Control Line Electric Kettle BW442D50 |
| Electric Gooseneck Kettle BW760 |
| Coffee Makers |
| EC321 12-Cup Thermobrew Programmable Coffee Maker |
| M3 14-Cup Programmable Coffee Maker |
| 12-Cup Savoy Programmable Black Thermal Coffee Maker ET351050 |
| Toasters |
| 2 Slice Control Line Stainless Steel Toaster KH442D50 |
| 2 Slice Stainless Steel Toaster KH732D50 |
| 4 Slice Stainless Steel Toaster KH734D50 |
| Waffle Makers |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Krups logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Krups.