3 Simple Steps for Koolatron Warranty Claim:

Step 1:

  • You may want to return or exchange your product; nevertheless, it should be done within thirty days from the receiving date of your product. Ensure that you return the product without wear, or use, and with tags in the original packaging.

  • A shipping label, which must be used for the return, will be sent to you after they accept your return. The label will provide you with instructions about the location and procedure to return the product.

Step 2:

  • The return policy exempts perishable goods such as food or plants; hazardous materials, including flammable liquids or gases; custom products, including special orders or personalized items; and personal care goods from being returned.

  • The customer service representatives will inform you about the status of your refund via email, indicating whether it is rejected or approved. Within ten business days, you will receive your refund once it is approved.

  • If the refund process is being delayed, kindly contact the customer service department without hesitation by emailing.

Step 3:

  • Your questions of any kind will be promptly resolved by the talented, knowledgeable, and experienced Customer Service team members. You may need to provide them with your order number if required.

  • A small form is provided with a few details such as your name and email, along with a large message box to contact them.

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 9am - 5pm(EST)

Contact Address

139 Copernicus Boulevard,
Brantford, ON-N3P 1N6,

What is covered under the Koolatron Warranty?

Koolatron Corporation ensures that the product will be devoid of defects in materials or workmanship under typical household use for the specified period from the date of retail purchase. Within this timeframe, any defective products will be either repaired or replaced at the discretion of the retailer and/or Koolatron Corporation.

  • 90-day warranty on parts and labor for 2-slice stainless steel toaster

  • 1-year warranty on Koolatron Thermoelectric Iceless 12V Cooler 26 qt (24 L) Specifications and Koolatron Compact Fridge w/ Freezer, 3.2 cu ft (91L), White Specifications

What is NOT covered under the Koolatron Warranty?

The warranty excludes coverage for damage that arises during shipment or is a result of accidents, misuse, abuse, unauthorized repair or alteration, improper maintenance, commercial use, or usage with a voltage converter or aftermarket accessories.

About Koolatron

Committed to innovation since 1983, Koolatron Canada stands as a fully integrated manufacturer and distributor boasting a catalog of over 200 unique products available across North America and beyond. Renowned as a global leader in thermoelectric and refrigeration solutions, Koolatron has gained widespread recognition for its flagship line of 12-volt coolers and warmers. Proudly manufactured in Canada, their 12V coolers find daily use in travel, boating, camping, and long-haul trucking worldwide. With a dedication to delivering quality consumer products and exceptional customer service, Koolatron ensures a confident shopping experience for its customers.

Products of Koolatron

Toasters Wine Coolers Mini Fridges Composters Rain Barrels

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Koolatron logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Koolatron.