You may want to return or exchange your product; nevertheless, it should be done within thirty days from the receiving date of your product. Ensure that you return the product without wear, or use, and with tags in the original packaging.
A shipping label, which must be used for the return, will be sent to you after they accept your return. The label will provide you with instructions about the location and procedure to return the product.
The return policy exempts perishable goods such as food or plants; hazardous materials, including flammable liquids or gases; custom products, including special orders or personalized items; and personal care goods from being returned.
The customer service representatives will inform you about the status of your refund via email, indicating whether it is rejected or approved. Within ten business days, you will receive your refund once it is approved.
If the refund process is being delayed, kindly contact the customer service department without hesitation by emailing.
Your questions of any kind will be promptly resolved by the talented, knowledgeable, and experienced Customer Service team members. You may need to provide them with your order number if required.
A small form is provided with a few details such as your name and email, along with a large message box to contact them.
During the warranty process, Koolatron may provide you with one of the following solutions: either a warranty replacement or warranty service during the 2 or 5-year limited warranty period.
2 or 5-year limited warranty
139 Copernicus Boulevard,
Brantford, ON-N3P 1N6,
Canada.
Let Warranty Valet assist you in claiming Koolatron warranty hassle-free.
Koolatron Corporation ensures that the product will be devoid of defects in materials or workmanship under typical household use for the specified period from the date of retail purchase. Within this timeframe, any defective products will be either repaired or replaced at the discretion of the retailer and/or Koolatron Corporation.
The warranty excludes coverage for damage that arises during shipment or is a result of accidents, misuse, abuse, unauthorized repair or alteration, improper maintenance, commercial use, or usage with a voltage converter or aftermarket accessories.
Our claim assistance covers all Koolatron products, including:
| Product name |
|---|
| Toasters |
| Wine Coolers |
| Mini Fridges |
| Composters |
| Rain Barrels |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Koolatron logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Koolatron.