Step 1:

  • Consumers must meet essential requirements to claim the warranty: Return Material Authorization, proof of purchase, and original packaging or packaging that provides a similar level of protection.

  • You can receive an RMA number from the customer support team through mail or phone. The shipping cost should be paid by the consumers. The packaging have to be done carefully to return the defective product.

Step 2:

  • Amazfit ensures that any Device that undergoes repair or replacement is covered for either the remaining duration of the original warranty period or 90 days from the Consumer's receipt of the repaired or replacement Device, whichever is longer.

  • The limited warranty provides you with distinct legal entitlements, and you might additionally possess other rights that differ between states.

Step 3:

  • Your name, phone number, email, and comments are needed to contact the customer support department. On the left side of the form, you can find their working hours and different means to reach out to them.

  • Certain states may not permit the exclusion or limitation of incidental or consequential damages; thus, the restrictions or exclusions outlined in this limited warranty statement might not be applicable to you.

  • During the warranty process, Amazfit US may provide you with one of the following solutions: either a warranty replacement or warranty service during the 1-year limited warranty period.

Amazfit US Warranty Period:

  • 1-year limited warranty

Amazfit US Contact Information:

Phone Number

USA:
+1-888-826-2934

Contact Address

18400 Von Karman Avenue,
Suite 130, Irvine, CA-92612,
USA.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming Amazfit US warranty hassle-free.

What is covered under the Amazfit US Warranty?

Amazfit US warranty policy applies to:

  • Amazfit guarantees the device's functionality under normal use for one year from the original purchase date, aligning with technical specifications or product documentation.
  • If the device requires Amazfit software or services to maintain functionality, these will be provided throughout the warranty period.
  • Amazfit reserves the right to modify, update, or limit the software and services, ensuring the warranted functionality is met or exceeded.
  • Warranty coverage is contingent upon normal use, and the company will support the device's functionality during this period.

What is NOT covered under the Amazfit US Warranty?

Amazfit US warranty does not apply to:

  • The warranty excludes coverage for normal wear and tear, defects, or damage from misuse, accidents (e.g., fire, flood, food or liquid spillage), and neglect.
  • It does not cover damage caused by abuse, alterations, modifications, or unauthorized repairs, installation, or testing.
  • The warranty excludes issues arising from improper storage, using unsuitable devices, software, or services.
  • Coverage is void if the device is used not in accordance with documentation or with third-party equipment.
  • The warranty does not apply to commercial use, resale, medical purposes, or performance beyond the device's warranted functionality.

Products of Amazfit US:

Our claim assistance covers all Amazfit US products, including:

Product name
Amazfit Cheetah Pro
Amazfit Falcon
Amazfit T-Rex Ultra
Amazfit T-Rex 2
Amazfit Balance

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Amazfit US logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Amazfit US.