3 Simple Steps for Amazfit US Warranty Claim:

Step 1:

  • Consumers must meet essential requirements to claim the warranty: Return Material Authorization, proof of purchase, and original packaging or packaging that provides a similar level of protection.

  • You can receive an RMA number from the customer support team through mail or phone. The shipping cost should be paid by the consumers. The packaging have to be done carefully to return the defective product.

Step 2:

  • Amazfit ensures that any Device that undergoes repair or replacement is covered for either the remaining duration of the original warranty period or 90 days from the Consumer's receipt of the repaired or replacement Device, whichever is longer.

  • The limited warranty provides you with distinct legal entitlements, and you might additionally possess other rights that differ between states.

Step 3:

  • Your name, phone number, email, and comments are needed to contact the customer support department. On the left side of the form, you can find their working hours and different means to reach out to them.

  • Certain states may not permit the exclusion or limitation of incidental or consequential damages; thus, the restrictions or exclusions outlined in this limited warranty statement might not be applicable to you.

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 9am - 4:30pm(PST)

Contact Address

18400 Von Karman Avenue,
Suite 130, Irvine, CA-92612,

What is covered under the Amazfit US Warranty?

Amazfit assures the consumer that, under normal use, the Device will function substantially in accordance with Amazfit's technical specifications or accompanying product documentation for a duration of one year from the original purchase date. If the Device requires Amazfit software or services to achieve the Warranted Functionality, Amazfit commits to providing and maintaining such software and services throughout the warranty period. However, Amazfit reserves the right to update, modify, or limit these software and services at its sole discretion, ensuring that the warranted functionality is maintained or surpassed.

  • 1-year limited warranty

What is NOT covered under the Amazfit US Warranty?

The warranty does not cover normal wear and tear, defects, or damage resulting from misuse, accidents (including but not limited to collision, fire, flood, earthquake, and the spillage of food or liquid), neglect, abuse, alteration, unusual stress, modification, improper or unauthorized repair, installation, wiring, or testing, improper storage, use with unsuitable devices, software, or services. It also excludes use not in accordance with the documentation, damage caused by third-party equipment used with the Device, commercial use or resale, used or resold products, use for medical, healthcare, or treatment purposes, and any features or performance parameters related to software or services beyond the warranted functionality of the device.

About Amazfit US

Amazfit aims to liberate individuals, enabling them to pursue their passions and showcase their active spirit. This is achieved through the development of dynamic and stylish technological products that encourage self-expression and foster positive self-image. Amazfit strikes a balance between style and performance, enhancing every activity. The company is committed to dynamic innovation, consistently offering more personal and meaningful experiences. By staying abreast of trends and evolving consumer needs, Amazfit consistently delivers new and fashionable options.

Products of Amazfit US

Amazfit Cheetah Pro Amazfit Falcon Amazfit T-Rex Ultra Amazfit T-Rex 2 Amazfit Balance

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Amazfit US logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Amazfit US.