3 Simple Steps for Kona Bikes Warranty Claim

Step 1:

  • Locate the unique Serial Number on the underside of the bottom bracket shell; this identifier is required for all service actions to confirm the model and original ownership.

  • Ensure your bicycle was originally assembled by an authorized Kona dealer; the warranty is valid only if the bike was professionally built and adjusted at the point of sale.

  • Secure a digital copy of your original bill of sale or dated proof of purchase, as the hardware guarantee is valid only for the original retail purchaser and is strictly non-transferable.

  • Confirm that the frame and components are in their original configuration; any modification, alteration, or unauthorized painting of the frame or fork will void the warranty in its entirety.

Step 2:

  • Take your clean product and original proof of purchase to your nearest authorized Kona dealer; they are the exclusive points of contact for initiating and evaluating a warranty concern.

  • Describe the specific issue to the service department; Kona will, at its sole discretion, determine if the part is defective in materials or workmanship.

  • Rule out external factors by ensuring the bike has been used under normal conditions, as the guarantee does not cover damage from abuse, neglect, or improper maintenance.

Step 3:

  • If a defect is confirmed by Kona, the company will repair or replace the defective part or frame; note that the color of the replacement may vary from the original. Coordinate with the retailer regarding the resolution; the original owner is responsible for all labor and shipping charges connected with the repair or replacement.

  • For damage not covered by the warranty (like picking the wrong line), ask your dealer about Kona Crash Replacement, which offers special pricing on replacement frames and forks for original owners.

  • You can also use our Contact Us page to connect directly with the company for any further assistance or inquiries.

Kona Bikes Warranty Period:

  • 1‑year warranty on complete bikes (in the USA & Canada) and a lifetime limited warranty on the bicycle frame and rigid fork

How to claim Kona Bikes Warranty

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Kona Bikes Contact Information:

Email Support

konausa@konaworld.com

Phone Number

+1‑360‑366‑0951

Contact Address

2455 Salashan, Ferndale, Washington 98248, USA.

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What is covered under the Kona Bikes Warranty?

These are covered in the Kona Bicycles warranty policy

  • Material & Workmanship Defects: Protection for the bicycle against inherent factory faults for one year (USA/Canada) or two years (Europe).
  • Framesets (Lifetime): Permanent coverage for the Kona frame and rigid fork for the original owner (requires purchase from an authorized dealer).
  • Carbon Models (Lifetime): As of September 1, 2025, carbon models like the Libre G2, Ouroboros, Process G3, and Hei Hei G10 qualify for the lifetime frame warranty.
  • E-Bike Systems (2 Years): A two-year warranty on the electronic system (excluding the battery) is provided by the specific component manufacturer.

What is NOT covered under the Kona Bikes Warranty?

These are NOT covered in the Kona Bicycles warranty policy

  • Normal Wear and Tear: Expected degradation of consumable parts, including tires, tubes, chains, and brake pads.
  • Tailgate Damage: Damage caused by transporting a bicycle across the tailgate of a pickup truck—even when using a pad—voids the warranty.
  • Extreme Usage: Defects resulting from bicycle racing, motocross, stunt bicycling, or commercial/rental use are excluded.
  • Batteries: E-bike battery warranties are provided separately by the battery manufacturer (e.g., Shimano or Bosch) rather than Kona.

Products of Kona Bikes:

Our complete claim assistance covers all Kona Bikes products, including:

Product name
Bike Categories
Mountain Bikes
Road Bikes
Gravel Bikes
Commuter Bikes
Trail Bikes
eBikes
Frames & Parts.

Contact Our Claim Experts

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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Kona Bikes logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Kona Bikes.