As no product registration is followed by Koblenz, customer support serves as the main point of entry for submitting a warranty claim. They offer multiple contact options and provide faxing facilities.
Thorne Electric Co. has the sole responsibility to process orders, maintain product and parts inventory, handle shipping, and provide customer and technical services. It serves as a distributor for North American customers.
You must return the items within thirty days, and they will charge a 15 percent restocking fee on all the products that are returned. Within three days, you have to inform them if you have received damaged, defective, and/or missing items.
Please visit the contact page where you can find the form that requires you to fill in the details and attach a file, which is not mandatory.
Visit their official website to discover the latest updates and learn more about the products and services they offer.
1-year warranty against malfunctions and defects in material and workmanship for commercial vacuum cleaners
2-year warranty on chassis, switch, fan, and metal yoke for commercial upright vacuum cleaners
P. O. Box 18363,
San Antonio, Texas-78218,
USA.
Let Warranty Valet assist you in claiming Koblenz warranty hassle-free.
All products come with a warranty ensuring their freedom from any defects in materials and workmanship starting from the purchase date. This warranty grants you certain legal rights, and additional rights may be applicable, varying depending on your state's regulations. Koblenz will, at its discretion, either repair or replace all machines that are found to be defective during the warranty period.
The warranty does not cover products or their parts that have been damaged due to tampering, misuse, abuse, or if they have been altered or repaired by an unauthorized individual or service center. It also does not apply to brushes, as their longevity is contingent on the extent of their use.
Our claim assistance covers all Koblenz products, including:
| Product name |
|---|
| Floor Machines |
| High Speed Burnishers |
| Upright Vacuum Cleaners |
| Vacuum Cleaners |
| Compact Washer |
| Pressure Washers |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Koblenz logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Koblenz.