As no product registration is followed by Koblenz, customer support serves as the main point of entry for submitting a warranty claim. They offer multiple contact options and provide faxing facilities.
You need to visit the worldwide page for details regarding the products sold beyond the US and Canadian territories. Account creation must be done because it is considered vital to avail of their services and make the orders.
Thorne Electric Co. has the sole responsibility to process orders, maintain product and parts inventory, handle shipping, and provide customer and technical services. It serves as a distributor for North American customers.
You must return the items within thirty days, and they will charge a 15 percent restocking fee on all the products that are returned. Within three days, you have to inform them if you have received damaged, defective, and/or missing items.
Please visit the contact page where you can find the form that requires you to fill in the details and attach a file, which is not mandatory.
Visit their official website to discover the latest updates and learn more about the products and services they offer.
During the warranty process, Koblenz may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting Koblenz, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
All products come with a warranty ensuring their freedom from any defects in materials and workmanship starting from the purchase date. This warranty grants you certain legal rights, and additional rights may be applicable, varying depending on your state's regulations. Koblenz will, at its discretion, either repair or replace all machines that are found to be defective during the warranty period.
1-year warranty against malfunctions and defects in material and workmanship for commercial vacuum cleaners
2-year warranty on chassis, switch, fan, and metal yoke for commercial upright vacuum cleaners
The warranty does not cover products or their parts that have been damaged due to tampering, misuse, abuse, or if they have been altered or repaired by an unauthorized individual or service center. It also does not apply to brushes, as their longevity is contingent on the extent of their use.
Koblenz is an international manufacturer specializing in a wide range of products, including domestic and industrial floor care products, voltage regulators, battery backups, and washers. The company's origins date back to July 15, 1959, when it was established as a manufacturer of voltage regulators, motors, and pumps. Throughout the 1960s, Koblenz expanded its product line to include vacuum cleaners and shampoo/polishers. Koblenz's commitment to vertical integration in manufacturing processes, which encompasses metal stampings, injection molding, motor winding, and assembly, allows the company to provide customers with comprehensive project development services, from cutting-edge design concepts to the production of high-quality finished products. With a history spanning over 50 years, Koblenz has consistently developed high-quality floor care products designed to address genuine consumer needs in both domestic and industrial markets.
Warranty Claim Specialist
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