You will get to know about their cleaning tips, coupon codes, new products, and more once you complete the registration successfully. This is also used to check the ownership and know more data about your home cleaning system.
The products purchased from an independent Kirby distributor have to be enrolled in the form designed for this, which includes some additional fields in addition to the fields in the enrollment form above.
After getting the Return Authorization (RA) number from the customer support team, the products can be returned to the manufacturer within thirty days from the delivery date.
You should not return damaged products, products with missing parts, and signs of abuse. If any defects are found they have the right to refuse your refund or charge reimbursement fees.
You can request a free exchange if the products are damaged during transit to you, but this can only be done if you report the damage within five days of receiving the item.
Two separate customer support teams are available for USA and International customers. Similarly, two different forms have been provided, but filling up the fields is identical.
Below the customer support, there are several answers to the queries can be found to help you understand the functions of the products.
The AVALIR 2 support section provides you with categories related to FAQs, instructional and owner manuals, and rebuilding programs.
During the warranty process, Kirby may provide you with one of the following solutions: either a warranty replacement or warranty service during the 3-year limited warranty period.
3-year limited warranty
1920 W. 114th Street,
Cleveland, OH-44102,
USA.
If you are having trouble contacting Kirby, submit a claim here.
The Kirby Company offers a warranty to the registered owner, ensuring that each Kirby product will be free from material and workmanship defects under normal use and service. The warranty lasts for three years from the date of purchase for all components, except items like belts, disposable filter bags, brush bristles, rear wheels, or other consumables typically used during Kirby product use. For commercial, professional, retail, institutional, or similar purposes ("commercial purposes"), the warranty period is ninety days for all components, except the aforementioned consumables. If any part is found to be defective during the applicable warranty period, the company will provide a replacement part through an authorized Kirby Distributor. Please note that all transportation costs are the responsibility of the registered owner.
The warranty does not include expenses for labor or service calls, damage resulting from accidents, misuse, negligence, abuse, or natural disasters when the product is used for personal, family, or household purposes ("consumer purposes"). It also does not cover defects or damage caused by an unauthorized agent, the use of non-genuine Kirby parts, or any Kirby product that has undergone repairs, alterations, or structural modifications that, in the Company's judgment, affect its stability or reliability.
Our claim assistance covers all Kirby products, including:
| Product name |
|---|
| Filter Bags |
| Belts |
| Tile |
| and Grout Kit |
| Kirby Vacuum Hoses |
| Turbo Accessory |
| Miracle Shine Kit |
| Carpet Shampoo |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Kirby logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Kirby.