Customer support can be reached more quickly through email than through other means. Please note that GreatVacs has not implemented any registration methods for the products sold by them so far.
While contacting them, it would be better if you have your name, order number, and the name of the product for inquiries. Returning products to the office address is not allowed and please use the email for the products to be returned.
Instead of having a 30-day return policy like most of the brands, GreatVacs has a 61-day return policy for the products purchased on the official website only to make the customers satisfied.
They are ready to refund your money fully and charges for handling, re-cleaning, re-boxing, or credit card fees are not taken into account. You have to pay the shipping charges when sending the product back to them.
They aim to ship most orders on the same business day that the order is placed, and all orders are typically shipped within 24 hours. However, this timeframe does not include holidays and weekends.
You are encouraged to delve into their website where you can find a wealth of additional information and resources to enrich your knowledge.
During the warranty process, GreatVacs may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting GreatVacs, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
GreatVacs offers a warranty ensuring that all products are free from defects in workmanship and materials. If any product is found to be defective within the warranty period, it can be returned within the specified time frame.
5-Year Warranty on Reconditioned Rainbow SRX 4 Speed Canister Vacuum, BARELY USED Genuine E2 BLACK E SERIES Rainbow Vacuum Cleaner, Reconditioned Kirby Avalir 2 With Genuine Tools Bags, Filter Queen MAJESTIC BLACK Vacuum Cleaner
The warranty excludes products damaged due to misuse, abuse, or acts of nature. It also does not cover products used contrary to the provided instructions.
The warranty does not cover products that have been modified, altered, or damaged by third parties.
GreatVacs has expertly rebuilt or serviced nearly 100,000 vacuums, ensuring that you are in capable hands. They boast the industry's premier Education Center, complete with videos, tests, guides, and more, covering topics such as "How to select a commercial vacuum" or "Best vacuum cleaner for pet hair," along with a "Kirby Vs. Dyson: Which is better?" comparison. Moreover, they offer free advice from their Vacuum Pros–simply share your requirements, and they will recommend the perfect cleaner for you. GreatVacs has disassembled, serviced, rebuilt, and repaired a wide range of vacuum brands. They have efficiently processed and shipped almost 250,000 orders from their spacious 15,000 sq. ft warehouse.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of GreatVacs logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of GreatVacs.