In order to claim the Koala warranty or make the return, a similar form should be filled out. Your name, phone, order, warranties, and returns, product type, and attachments are supposed to be submitted.
Being an account holder benefits you in many ways. The delivery date can easily be updated only when the order is not dispatched, and tracking information sent to you via email is used to track down your orders.
In the event that you are not happy with the Koala products after trying them for 120 nights, which is the trial period, you are still capable of returning them for a full refund with the original delivery charges.
The products must have reasonable wear and tear, and no significant damage are the qualifications for the product to be returned as Koala has the ability to provide them with a second chance.
Within three to five days, you will receive your refund to the payment method used as soon as the products reach the warehouse.
The customer support page provides answers to frequently asked questions (FAQs) on various topics including delivery, shipping, payments, promotions, referrals, business, commercial, and more.
Feel free to explore and gain comprehensive insights into any topic that piques your interest on the dedicated support page.
During the warranty process, Koala Mattress may provide one of the following solutions: a warranty replacement or warranty service during the warranty period. Depending on the product, Koala Mattress offers various warranty periods.
6-month for homewares and accessories
1-year warranty for the bedding products
2-year warranty for large furniture
5-year warranty for furniture
10-year warranty for the mattresses
U12, 37-41 O'Riordan Street,
Alexandria, NSW-2015,
Australia.
Let Warranty Valet assist you in claiming Koala Mattress warranty hassle-free.
The Koala Warranty encompasses the replacement or repair of any product affected by a manufacturing or material defect not arising from regular wear and tear. This includes the natural characteristics of the material, provided the product is used in its intended manner and adheres to its recommended care and use guidelines. The warranty is exclusive to you, the original purchaser, and is non-transferable. It remains valid only while you are a resident in Australia. The Koala warranty commences on the date of product receipt.
The Koala warranty does not extend coverage to normal wear and tear, nor does it encompass natural characteristics of the product or materials, such as the shedding of certain natural fibers. Environmental factors beyond Koala's control, such as excessive moisture, heat, and cold, leading to damage or impaired function (e.g., mold), are also excluded. Additionally, minor changes, movement, or settling of foams or cushioning layers resulting in visible or unseen indentations of less than 25 mm fall outside warranty protection. Natural variations or characteristics in materials, including but not limited to colors, timber grain, features, minor gaps in plywood edges, batch dye variations, weaving processes, and odors, are not covered. Damage resulting from improper use, cleaning, maintenance, treatment, storage, or acts or omissions by the user is excluded. Alterations or modifications to the product, abnormal use, or use not for its intended purpose are not covered. Damage caused by third-party products, such as another retailer's bed bases or mattresses, is also excluded. Commercial use of the products is not covered, nor are products sold as seconds, returns, or similar, or where the defect was known to the customer at the time of purchase. Consequential or incidental damage is not covered under the Koala warranty. The warranty does not apply when products designed for indoor use are stored or utilized in an outdoor environment.
Our claim assistance covers all Koala Mattress products, including:
| Product name |
|---|
| Beds and Mattresses |
| Pillows |
| Homewares |
| Desks |
| Tables |
| Chairs |
| Sofa |
| Sofa Beds |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Koala Mattress logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Koala Mattress.