Two kinds of information are needed to register your product: personal and product information. For the former, you are supposed to provide your name, email, phone number, company, house number, street name, and apartment information, along with details of your homeland.
The model and serial number, date and place of purchase, receipt number, and copy of the receipt should be submitted for the latter. Through the image, guidance has been provided to locate the serial numbers.
For product purchases, order tracking, and account management, please create an account using your email ID.
Everdure advises you to return the products in their original condition without exceeding 14 days of receiving your order. The returned items must have all packaging and documents, attached tags, and be in their original box or case.
The refund will be declined for items returned in a not-good condition, and the responsibility is yours when the items are lost during transportation. They tend to process your return within 5 working days of receiving them.
Upon requesting the RA number through the provided email, they will send it to you. It's crucial to note that returns cannot be accepted without the RA number.
You can choose either phone or email to contact the experienced, talented, and skillful customer team. Alternatively, complete the form by providing vital details.
Please visit the official website to find information about the manuals, guides, and specifications for each product.
During the warranty process, Everdure By Heston Blumenthal may provide you with one of the following solutions: either a warranty replacement or warranty service during the 5-year warranty period.
5-year conditional warranty
Locked Bag 5002, 2-34 Davidson Street,
Chullora, NSW-2190,
Australia.
Let Warranty Valet assist you in claiming Everdure By Heston Blumenthal warranty hassle-free.
The warranty encompasses the cost-free rectification of any faults arising from defective materials, components, or faulty workmanship. Everdure by Heston Blumenthal reserves the right to repair or replace the product or defective material. However, all expenses related to installation, removal, cartage, freight, traveling, and insurance must be covered by the claimant. The warranty is applicable when the product is used for single-family domestic household purposes. During the warranty period, Everdure by Heston Blumenthal or its authorized service center will repair the barbecue at no cost, provided the barbecue is delivered to and picked up from Everdure by Heston Blumenthal or its authorized service center.
The warranty does not extend to defects or failures resulting from the product's incorrect assembly or usage contrary to the instructions provided in the installation manual accompanying the product, normal wear, and tear, infestation by insects or vermin, unauthorized repairs, or the use of non-genuine parts. It also excludes damage such as scratches incurred during delivery, installation, or assembly. Claims related to surface coatings of the product due to accidental damage, improper maintenance, or lack of maintenance are not covered. Additionally, any damage resulting from the use of cleaning products not recommended by Everdure by Heston Blumenthal is not included in the warranty.
Our claim assistance covers all Everdure By Heston Blumenthal products, including:
| Product name |
|---|
| Chef Knives |
| Santoku Knives |
| Cookware |
| Charcoal Tray |
| Grills |
| Oyster Racks |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Everdure By Heston Blumenthal logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Everdure By Heston Blumenthal.