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The damaged products you have received will be repaired or replaced by Knoll if you inform the customer service center within five days of receiving the product. You can do so via phone, selecting prompt 3, or through email.
It is better to keep all products and packaging because they will be inspected if they have been damaged during transportation for a UPS delivery. Without paying a single penny out of your pocket, you will initiate a return with new packaging and labels sent by Knoll once they decide that you have made a valid claim.
The cost of dispatching the products again to your location is also free. No warranty claim will be valid if you contact them for damage that occurred to the packaging only. To your right, there is a form with a few fields and photos to be uploaded within a size limit of 10MB each and either in JPG or PDF format.
The time period for the standard return policy is 30 days. The products that did not make you happy can be returned in their original condition after informing the customer service center using email or phone number.
The refund amount is determined by subtracting shipping and delivery charges. Furthermore, a 10 percent restocking fee of the total purchase price will be deducted from the refund. The original payment method that you used will be used to credit the refund money for the return that comes with a receipt.
Proof of purchase must be provided for exchanges, credits, or refunds on eligible items, along with the amount of tax paid as per applicable state law. According to them, the original paper receipt, e-receipt, original packing slip, and order number are proof of purchase.
You have to note that the above guidelines are for residential customers. Buyers from other sectors must visit the help center for any other matters.
The help center is branched into four types for customers from residential, commercial, textiles, and corporate sectors. Clicking any one of them will give solutions to your problems that you want to be solved immediately.
Feel free to contact them through your preferred method, whether it's by phone or message. They're available to assist you in whichever way is most convenient for you.
Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!
The seller promises to the original purchaser that the products they manufacture and sell are free from defects in workmanship and materials during the applicable warranty period. If any failure to meet this limited warranty occurs within the warranty period from the date of shipment, the seller will, upon prompt written notice, repair or replace, at their discretion and expense, the affected part or parts.
1,2,3,5,7,10 & 12-year warranty
The warranty excludes coverage for typical wear and tear, as well as actions or oversights by parties other than the seller (such as user modifications or improper product use or installation), COM, or other third-party materials used on products. It also does not cover products installed outside the purview of a Knoll Dealer or Knoll's white-glove agent network, extreme temperature fluctuations or exposure to uncommon conditions, or alterations in surface finishes, including colorfastness due to aging or light exposure. Moreover, natural variations in wood, marble, and leather are not considered defects, and the seller does not ensure colorfastness or matching of colors, grains, textures, or surface hardness for such materials. Furthermore, the warranty does not guarantee the colorfastness of fiberglass panel surfaces. Lastly, it does not cover actions or oversights by parties other than Knoll, user modifications, unusual atmospheric or environmental conditions, or misuse of textiles, including cuts, spills, or other forms of misuse of the product.
Knoll, an American company established in New York City in 1938 by Hans Knoll, specializes in producing office systems, seating, storage systems, tables, desks, textiles, and accessories for various settings including home, office, and higher education. Production operations were relocated to Pennsylvania in 1950. Notably, in 2011, Knoll was honored with the National Design Award for Corporate and Institutional Achievement by the Cooper Hewitt, Smithsonian Design Museum. Additionally, Knoll actively supports exhibitions, scholarships, and initiatives dedicated to modernist architecture and design.
Warranty Claim Specialist
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