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Getting in touch with the local store that is nearest to your location is a fine option to make a return or exchange. You should contact the local store when the products fail to exceed your expectations.
The purchase location must be visited to start the warranty claim within the warranty period, without delaying once defects in the products are discovered. You will be asked to provide documents that should contain details of the location and date of the purchase or delivery.
Maybe they will ask you to show photos of the defects or their equivalents, or the products may have to be returned to the manufacturer for investigation.
The contact form is filled out with details related to your name, phone number, email, city, preferred store, message, and zip code, and with an attachment of a file at the bottom of the form.
Your nearest store serves as your primary service point, ready to assist you with claims, product inquiries, availability, delivery, pricing, and additional support.
During the warranty process, BoConcept may provide you with one of the following solutions: either a warranty replacement or warranty service during the 5-year warranty period.
5-year warranty
142 Lefante Way,
Bayonne, NJ-07002,
USA.
Let Warranty Valet assist you in claiming BoConcept warranty hassle-free.
The warranty encompasses material and workmanship defects across their entire collection, guaranteeing the correction of any defects or replacement of the product within the warranty duration. It applies to products acquired after January 1, 2022, and remains valid for five years from the purchase date at a BoConcept store or from the delivery date provided by BoConcept.
The warranty excludes general wear and tear, cut marks, scratches, or other damages resulting from improper use, accidents, impacts, or external harm, as well as discoloration due to mishandling or improper usage. It also does not cover damage or discoloration resulting from inadequate or incorrect care/maintenance, as per BoConcept care instructions. Additionally, products that have been improperly stored, mounted, or utilized, as well as those that have been misused or altered, are not covered. Exposure to extreme temperature fluctuations, direct sunlight, or unsuitable environments such as outdoors or damp areas like bathrooms voids the warranty as well.
Our claim assistance covers all BoConcept products, including:
| Product name |
|---|
| Sofas |
| Chairs |
| Armchairs |
| Tables |
| Beds |
| Lamps |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of BoConcept logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of BoConcept.