Keystone has the registration procedure as the first and foremost step and you will be notified about the warranty activation, and product recalls after you complete the form. Furthermore, they send the latest updates, and suggestions, and advise you on how to solve issues and safety warnings.
Your name, email, phone number, product name, serial and order numbers, purchased place, message, and subject should be in the form.
You should not send the products after thirty days of delivery and new and unopened items will be considered for return. You do not need to pay for the shipping costs for return when the error is caused by the manufacturer.
They tend to provide refunds faster but sometimes four weeks which is nearly one month is taken to offer your refund as this is the transit time for them.
During the return process, you should have your order number and product details when you are about to contact customer support.
The imperative fields such as name, contact details, subject, and message as you do in the form for enrollment have to be filled with all three files are to be attached and in png, jpg, gif, and pdf formats.
Account creation enables you to do faster checkouts, have plenty of shipping addresses, check the status of your order, and much more.
During the warranty process, Keystone may provide you with one of the following solutions: either a warranty replacement or warranty service during the 1-year warranty period.
1-year limited warranty on all products
United States of America.
If you are having trouble contacting Keystone, submit a claim here.
The warranty provides coverage for material and workmanship defects for a specified period starting from the date of purchase. If the products exhibit any signs of defects within the warranty period, they will be repaired or replaced.
The warranty becomes void in the case of direct, indirect, incidental, or consequential damages to the product, as well as damage caused by acts of nature.
Our claim assistance covers all Keystone products, including:
| Product name |
|---|
| Dehumidifiers |
| Inverter Air Conditioners |
| Window Air Conditioners |
| Portable Air Conditioners |
| Through-the-Wall Air Conditioners |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Keystone logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Keystone.