3 Simple Steps for Keystone Warranty Claim:

Step 1:

  • Keystone has the registration procedure as the first and foremost step and you will be notified about the warranty activation, and product recalls after you complete the form. Furthermore, they send the latest updates, and suggestions, and advise you on how to solve issues and safety warnings.

  • Your name, email, phone number, product name, serial and order numbers, purchased place, message, and subject should be in the form.

Step 2:

  • You should not send the products after thirty days of delivery and new and unopened items will be considered for return. You do not need to pay for the shipping costs for return when the error is caused by the manufacturer.

  • They tend to provide refunds faster but sometimes four weeks which is nearly one month is taken to offer your refund as this is the transit time for them.

  • During the return process, you should have your order number and product details when you are about to contact customer support.

Step 3:

  • The imperative fields such as name, contact details, subject, and message as you do in the form for enrollment have to be filled with all three files are to be attached and in png, jpg, gif, and pdf formats.

  • Account creation enables you to do faster checkouts, have plenty of shipping addresses, check the status of your order, and much more.

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 9am - 5pm (EST)

Contact Address

United States of America.

What is covered under the Keystone Warranty?

The warranty provides coverage for material and workmanship defects for a specified period starting from the date of purchase. If the products exhibit any signs of defects within the warranty period, they will be repaired or replaced.

  • 1-year limited warranty on all products

What is NOT covered under the Keystone Warranty?

The warranty becomes void in the case of direct, indirect, incidental, or consequential damages to the product, as well as damage caused by acts of nature.

About Keystone

Keystone is an expert in providing home comfort solutions like air conditioning and dehumidifiers, designed to keep you and your family comfortable and stress-free throughout the entire year. Their products are known for their exceptional power and reliability, backed by a warranty to guarantee your satisfaction. Whether you're purchasing a window unit, through-the-wall system, portable air conditioner, evaporative cooler, fan, refrigerator, or dehumidifier for your home, or office, or as a thoughtful gift for someone else, Keystone is grateful for your consideration and wishes you the utmost satisfaction with your Keystone home comfort solution.

Products of Keystone

Dehumidifiers Inverter Air Conditioners Window Air Conditioners Portable Air Conditioners Through-the-Wall Air Conditioners

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Keystone logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Keystone.