The original end-user who holds the original factory serial number has the right to claim the warranty for the products. The opening of the support ticket option is available online.
To check the problems that happened due to hardware and are subject to an advanced exchange or repair, the Vivitek support team can be reached via direct phone call or email after consulting with the Vivitek reseller about the issues, or after following the manuals.
The product registration will make you receive the service, warranty claims, searches, and notifications about any amendments faster than ever before. It has to be completed by submitting the form.
The form needs you to fill in the fields such as the name of the product, serial number, date and place of purchase, and physical address of where you have resided. It is better not to skip any fields.
When you have not had any conversations with the representatives from Vivitek customer support, and you want to return the defective products for repairs or refund just make it happen by making a return request on the contact page.
You will almost have doubts about the RMA request process getting cleared from them. For approved return submissions, identification or support ticket number needs to be filled out.
During the warranty process, Vivitek Projectors may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting Vivitek Projectors, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
Vivitek Corporation guarantees the quality of its products, ensuring they are free from faulty materials and workmanship. The company commits to rectifying any such defects within the specified warranty period, under the condition that the projector or Novo product is utilized in accordance with the guidelines outlined in the User Manual.
3-year warranty on parts and labor for D5010 / D5110, D910 / D912 / DH913, D554 / D555WT / D557WT / DH588 / DH559
The warranty excludes damage to the Projector or Novo resulting from accidents, misuse, abuse, negligence, alterations (including third-party lamps), natural disasters, or unauthorized repairs. Additionally, it does not cover damage caused by improper or incorrectly performed installations, setup adjustments, projector mounting, operations, repairs, or non-compliance with recommended maintenance procedures. Other instances not covered include power surges, connection to incorrect voltage, use of incompatible components or accessories, or repairs performed by unauthorized service facilities. You are responsible for all freight costs associated with shipping defective Projectors or Novo devices to Vivitek's Service Center, and consequential or incidental damages incurred are not recoverable under the warranty.
Vivitek, a division of Delta, stands as a premier producer of visual display and presentation solutions. Renowned for its expansive range of award-winning digital projectors, collaboration tools, and Digital Signage devices, the company integrates cutting-edge innovations and technologies to deliver exceptional products. With global sales and marketing operations spanning the Americas, Europe, the Middle East, and Asia, Vivitek is esteemed for its commitment to providing top-tier warranties and pioneering solutions. Specifically tailored for educational institutions, Vivitek offers a diverse array of projectors. Backed by an industry-leading warranty program, their projectors are celebrated for their quality, performance, and dependability.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
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