The warranty claim with KALDEWEI has to be made by informing them about defects that you have found, with the attachment of the guarantee card and the original proof of purchase.
Not more than four weeks from the date the defect has been discovered should be taken by you to report to KALDEWEI. The complaint must be submitted in writing.
The date of purchase printed on the guarantee card will be confirmed by the dealer. KALDEWEI provides no way to extend or stretch your warranty period although you make a successful warranty claim following the rules set up in the guarantee policy.
The guarantee is applicable solely to products installed within the territory of the European Union and the European Economic Area.
This guarantee does not grant the buyer any further entitlement, such as compensation for damages or losses of any kind, reimbursement for installation and removal expenses, or covering the expenses of delivering a replacement product.
You do not have to look for others when the customer support team is equipped with all the answers that you want for your questions.
During the warranty process, Kaldewei may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting Kaldewei, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The warranty will be valid under the condition that a certified contractor has installed the product in accordance with the applicable guidelines, encompassing safety instructions and installation directives. It is contingent upon the appropriate usage and maintenance of both the product and its enamel coating, which includes the easy-clean feature. This warranty exclusively covers defects in the enamel surface resulting from design or manufacturing flaws attributable to the manufacturer, impacting the functional characteristics of the products.
48-month warranty on whirl system
30-year manufacturer warranty
The guarantee will become void if any modifications are made to the product or if KALDEWEI accessories are installed by individuals who are not appropriately qualified, as outlined previously. It also excludes coverage for any fittings or damages resulting from improper installation. Furthermore, the guarantee does not extend to instances where the product is utilized for purposes other than its intended use. Specifically, the whirl system warranty excludes any alterations or additions of components not originating from KALDEWEI.
KALDEWEI stands as a distinguished German family enterprise, dedicated to crafting avant-garde bathroom solutions merging contemporary opulence with eco-conscious principles for over a century, now spanning four generations. Their diverse range encompasses bathtubs, shower surfaces, and washbasins, all meticulously crafted from premium steel enamel renowned for its superior quality, timeless aesthetics, enduring resilience, and complete sustainability. Pioneering environmental responsibility, KALDEWEI became the inaugural sanitary company in 2021 to commit to "Science Based Targets," embarking on a journey toward achieving climate-neutral production. The introduction of the KALDEWEI Limited Edition nature protect, forged from CO2-reduced steel, signifies a significant stride toward realizing this ambition.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
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Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Kaldewei logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Kaldewei.