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The contact page shelters various topics such as customer and technical support, estimation, terms and pricing, technical pre-sales, marketing, and media inquiries. Every department maintains different email IDs.
You must claim the warranty by reporting defects in writing via email or to the physical address of the office during the guarantee period. You are not supposed to take more time to inform them from the date the defects are discovered.
Customers possess legal entitlements according to the legislation of England and Wales concerning the buying and selling of goods, and these legal rights will remain unaffected by this warranty.
The guarantee for this product is provided by Geberit Sales Ltd and is applicable to Geberit products bought within the United Kingdom.
As a result of thorough product testing, Geberit provides a 25-year availability guarantee for all operational components within Geberit concealed cisterns and flush plates.
Hand over the warranty claiming job to our warranty valet customer support team members when you find it is too difficult. They are well-trained and have sound knowledge in that field.
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For further info, Kindly Get in touch with them via this email.
Geberit House, Edgehill Drive,
Geberit ensures that all products are devoid of material defects in design, material, and workmanship. Geberit will, at its discretion, either repair or replace any defective products or provide a full refund for them during the warranty period.
2-year guarantee on Electronic flushing controls, Fittings, and Electrical components
10-year guarantee on HDPE pipes and fitting, Pluvia, Mepla Pipes and fitting, Mapress, ceramics, Acrylic bathtubs, and Shower trays
In the event that any product fails to meet the guarantee standards, Geberit will not be held liable under the following circumstances: if the defect occurs due to the customer's failure to adhere to Geberit's oral or written instructions regarding the storage, installation, commissioning, use, and maintenance of the products, or if such instructions are not provided, failure to follow good trade practices in the same regard. Additionally, if the defect arises because Geberit followed any drawings, designs, or specifications provided by the customer, or if the customer alters or repairs the products without Geberit's written consent, Geberit will not be responsible. Furthermore, Geberit will not be liable if the defect arises from normal wear and tear, intentional damage, negligence, or unusual storage or working conditions.
The Geberit Group, a globally renowned entity, stands as a leading force in the European sanitary products sector. With a robust local presence across the majority of European nations, Geberit delivers distinctive value in the realms of sanitary technology and bathroom ceramics. Its extensive production network spans 26 facilities, including 4 situated overseas. Headquartered in Rapperswil-Jona, Switzerland, the Group boasts around 12,000 employees dispersed across approximately 50 countries. In the fiscal year 2022, Geberit achieved net sales of CHF 3.4 billion, solidifying its position in the industry.
Warranty Claim Specialist
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