3 Simple Steps for Kalamazoo Outdoor Gourmet Warranty Claim:

Step 1:

  • Your contact, product, and residential information must be provided to register your cooking and refrigeration products. The customer service and sales teams will benefit from the details you provide during registration to contact you in the upcoming days.

  • Registration gives you an opportunity to transfer your warranty if it is approved by the original product owner. Customers who use the products for commercial purpose cannot claim the warranty.

Step 2:

  • Kalamazoo Outdoor Gourmet allows you to return the products that are in unused condition for exchange within thirty days from the delivery date. They levy an 18 percent restocking fee on unused products returned for change of mind.

  • A return authorization number is considered important for returning products, and you can obtain it from the customer service department. Additionally, proper shipping procedures for your return or exchange will be provided by them.

  • There may be an additional charge or refusal for products returned without a return authorization number, even if they are packed in the original packaging.

Step 3:

  • The customer support team is a one-stop solution for all problems related to shipping, delivery, manuals, product care, return policy, and FAQs. They are looking forward to helping you in possible ways.

  • For warranty service and purchasing replacement parts, getting in touch with them is the optimal solution by providing the product model, serial number, installation date, a description of the problem, and residential property address.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Mon-Fri: 8am - 7:30pm(EST)

Contact Address

810 West Washington Boulevard,
Chicago, IL-60607,

What is covered under the Kalamazoo Outdoor Gourmet Warranty?

The warranty is applicable solely to products installed in any of the fifty states of the United States, the District of Columbia, or the ten provinces of Canada. Any Product Service covered by the warranty must be authorized by Kalamazoo Outdoor Gourmet through a service provider designated by the company.

  • 2-year warranty

  • 5-year limited warranty

  • 25-year limited warranty

What is NOT covered under the Kalamazoo Outdoor Gourmet Warranty?

The warranty does not extend coverage to instances such as improper installation of the product, incorrect house wiring or plumbing, improper use requiring instruction, accidental damage, neglect, or Acts of God. Commercial use, infestation by pests like insects, rodents, or other animals, surface corrosion, scratches, discoloration, weather, and atmospheric-related staining, as well as minor surface rust and oxidation are also excluded. Additionally, weathering of any components made from wood, wear and tear of gasket seals, normal recommended maintenance outlined in the product's use and care guide, costs of unapproved repairs not arranged by Kalamazoo Outdoor Gourmet, and the expenses associated with pick-up and delivery are not covered by the warranty.

About Kalamazoo Outdoor Gourmet

From design and construction to customer service, Kalamazoo Outdoor Gourmet has set the standard for industry excellence. Their primary objective is to craft the finest experience. Originally established in 1906 as Kalamazoo Sheet Metal, a bespoke sheet metal fabrication shop in Kalamazoo, Michigan, the Original Kalamazoo Dual Fuel Grill has undergone continuous evolution. In its current form, it has been refined to surpass any gas grill in the market. The flagship Hybrid Fire Grill has also progressed to maintain its status as the highest-performance grill globally, offering the optimal user experience through enhancements to its Dragon Burners™, barbecue burners, and electronic bezels featuring LED lighting.

Products of Kalamazoo Outdoor Gourmet

Grills Pizza Ovens Smoker Cabinets Cooktops Grilling Tongs

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Kalamazoo Outdoor Gourmet logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Kalamazoo Outdoor Gourmet.