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An image or video of the defective product is vital for commencing the warranty claim, whether you made the purchase from the official website of Nomad or an authorized Nomad reseller. The maximum size limit for either uploading a video or a picture is 10 Mb.
An authorized Nomad reseller will ask you for a confirmation email or proof of purchase while making the warranty claim. You must have the order number for online purchases.
You will receive a new replacement or a store credit once they approve your claim. The return shipping fees may be covered by Nomad.
A refund, exchange, or store credit is provided for products that are sent back within thirty days from the date when the order was delivered. Any used, customized, and unboxed products will not be accepted.
As soon as your return or exchange is submitted, Nomad sends you a prepaid return shipping label, which should be printed, or a QR code that must be shown at the post office to return the products, along with detailed return guidelines.
A refund or store credit will be issued within one or two business days, and for exchanges, there is a significant difference in processing time, which is 3-7 business days. The order's original payment method is used to credit the refund.
It is advisable to use a shipping method with a tracking service when sending your return, especially in the event of potential delays or exceptions with your return shipment.
You can get in touch with the customer support team for all kinds of troubles. Further down the page, a small form is available with a maximum of ten files that can be attached without exceeding the size limit of 20 MB.
Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!
For further info, Kindly Get in touch with them via this email.
1187 Coast Village Road, #638,
Santa Barbara, California-93108,
USA.
Nomad provides a warranty for their products, safeguarding against defects in material, manufacturing, or workmanship under regular use within the specified warranty period, subject to the conditions outlined in the limited warranty. This warranty policy applies to all items purchased at full price or from the Nomad Outlet Sale.
5-year manufacturer warranty on cables
2-year manufacturer warranty for most of the products
The manufacturer's warranty explicitly excludes coverage for damages to the product or personal property, including but not limited to smartphones, headphones, accessories, or other devices, resulting from negligence, misuse, normal wear and tear, modification, accidents (such as dropping the product), or failure to follow instructions. Nomad does not guarantee and is not accountable for the repair or replacement of any smartphone, accessories, or other device manufactured by any entity other than Nomad.
Nomad's roots extend back to a singular concept — an exceptionally portable yet remarkably functional charging cable. Originating from a meeting in Santa Barbara in 2012, Noah Dentzel and Brian Hahn embarked on turning this collective vision into a tangible product. Within a few months, ChargeCard, Nomad's inaugural product, debuted on Kickstarter. They are a compact team of adventurous individuals who recognize the significance of top-notch tools. Throughout the years, they have cultivated a community of Nomads who share this appreciation.
Warranty Claim Specialist
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