3 Simple Steps for Kaabo Warranty Claim

Step 1:

• Confirm your purchase was made directly through the official website; the warranty is automatically registered to the original purchaser or recipient and is strictly non-transferable.

• Locate your Proof of Purchase and verify the Delivery Date; coverage is calculated from the day the scooter arrived at your address, rather than the date of first use.

• Verify your specific component coverage; while the frame and folding mechanism have extended protection, other electronics like the dashboard or charger have shorter designated windows.

Step 2:

• Consult the user manual and official troubleshooting guides to identify the issue; for electronic faults, note if there are specific error codes on the display or if the system fails to power on entirely.

• Gather Evidence of the Issue; you will need to provide clear photos or video footage of the malfunction to the technical team for their initial assessment and guidance.

• Prepare the scooter for inspection by removing third-party modifications; ensure the odometer is noted, as certain consumable exclusions (like fenders) are only reconsidered if the unit has less than 5 miles of use.

Step 3:

• Reach out to the team to through Contact Us on website directly to initiate a claim and obtain a mandatory Return Merchandise Authorization (RMA) number; products sent without this number will not be accepted.

• Securely pack the scooter ideally in its Original Packaging to ensure safe transit to the authorized service center.

• Once the RMA is issued, follow the provided shipping instructions to send the unit for repair; the technical team will assess the manufacturing defect and coordinate the necessary structural or mechanical fixes.

Kaabo Warranty Period:

• Typically 1-year limited warranty on scooters.