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3 Simple Steps for Dualtron (MiniMotors) Warranty Claim
Step 1:
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Ensure your scooter was purchased through the official webstore or an authorized retail partner; the warranty is tied to the original purchaser but is uniquely transferable to subsequent owners if the vehicle remains within the eligibility window.
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Locate your Serial Number (typically found on the side of the deck or the steering column) and verify your Delivery Date; the protection period begins the moment the unit is confirmed as delivered to your address.
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Identify your model's specific status; note that items designated as "Final Sale" at the time of purchase carry a significantly reduced protection window compared to standard retail models.
Step 2:
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Consult the "Troubleshooting" section of the user manual or the mobile app; many electronic issues or throttle response delays can be identified through the onboard EYE dashboard error codes.
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Document the fault by capturing detailed photos and high-resolution video walk-throughs; Dualtron engineers require visual evidence to remotely diagnose the issue and determine if it qualifies as a manufacturing defect.
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Retain your original packaging; shipping your scooter back for a factory-level repair requires the original box and foam inserts to ensure the heavy components are protected from transit damage.
Step 3:
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Reach out to the team to Contact Us directly by submitting a formal claim via the online support form, ensuring you include your order number, serial number, and all recorded visual evidence.
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Review the repair options provided by the diagnostic team; depending on the fault, the team may ship replacement parts for self-installation or authorize a ship-in repair at a regional service center.
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If a factory repair is required, coordinate the logistics for shipping the unit; note that the manufacturer typically covers inbound and outbound shipping costs only if the issue is reported within the first two weeks of ownership.
Dualtron (MiniMotors) Warranty Period:
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Up to 12 months extended warranty on scooters.
Dualtron (MiniMotors) Contact Information:
Contact Address
91 Louise St. Suite B, San Rafael, CA 94941, USA
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Chat or Submit a Claim
Let Warranty Valet assist you in claiming Dualtron (MiniMotors) warranty hassle-free.
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What is covered under the Dualtron (MiniMotors) Warranty?
These are covered in Dualtron USA's warranty policy
- Critical Electronics: Protection for the main battery pack, motor controllers, and the throttle/display assembly against factory defects.
- Drive System: Both front and rear motors are covered against internal failure or manufacturing flaws.
- Structural Components: The main frame and structural frame members are protected under normal commuting use.
- Labor & Shipping: Labor charges and return shipping are covered for valid claims handled at authorized repair locations.
What is NOT covered under the Dualtron (MiniMotors) Warranty?
These are NOT covered in Dualtron USA's warranty policy
- Water Damage: Any component failures caused by exposure to the elements, moisture, or liquid submersion are strictly excluded.
- Wear & Tear Items: Consumables such as tires, inner tubes, brake pads, discs, rims, screws, and lighting systems.
- Abuse & Reckless Use: Damage resulting from stunts, jumping, accidents, overloading, or using the scooter for commercial or rental purposes.
- Unauthorized Servicing: The warranty is voided if the machine is modified with aftermarket parts or if repairs are attempted by unauthorized personnel.
Products of Dualtron (MiniMotors):
Our complete claim assistance covers all Dualtron (MiniMotors) products, including:
| Product name |
|---|
| Dualtron Thunder |
| Storm |
| Achilleus |
| MiniMotors |
| Speedway scooters |
Contact Our Claim Experts
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Dualtron (MiniMotors) logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Dualtron (MiniMotors).