• 27 Nov, 2023

We have provided guidelines on how to claim the JURA Coffee Machines warranty.

3 Simple Steps for Jura Coffee Machines Warranty Claim:

Step 1:

  • JURA advises you to contact customer support for any queries to be rectified, as it does not have any process for product registration. After choosing the topic you would like to proceed with, you should fill out your personal information.

  • The guidebooks of the product are available in PDF format and have instructions on how to use the product. Selecting the product line and the model number will get you the manual for the product that you are in need of.

Step 2:

  • Only unused products in the original packaging can be returned to them within eight days of receipt. You must return the products with the original delivery slip. Products such as hygiene and care items also come under this policy.

  • The payment account linked to the order is used to credit your purchase price after JURA accepts and receives the returned product. The general processing time for your refund is seven days.

Step 3:

  • The primary focus for members of the customer service team is customer satisfaction, passion, perfect quality, and precision.

  • As a result, they provide a customer support center in addition to collaborating with all their retail partners, where your questions can be addressed personally.

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Email Support

info@au.jura.com

For further info, Kindly Get in touch with them via this email.

Phone Number

1300 285 872

Mon-Fri: 9am - 5pm

Contact Address

7-9 Hall Street,
Hawthorn East, VIC-3123,
Australia.

What is covered under the Jura Coffee Machines Warranty?

Jura assures that the product is free from defects in materials and workmanship for a specified period from the original date of purchase, as indicated in the invoice when used in its intended environment. If the product is used in a commercial application, the warranty period is limited to 12 months.

  • 1-month warranty on factory-serviced machine S3

  • 3-month warranty on factory-serviced machine S2

  • 12-month warranty on factory-serviced machine S1, Milk Frother, Cool Control Basic 1l, Cool Control Basic 0.6l, Cup Warmer, Accessory drawer

  • 25-month warranty on Fully automatic coffee machine

What is NOT covered under the Jura Coffee Machines Warranty?

The warranty does not cover periodic maintenance, repair, and replacement of parts due to normal wear and tear. Additionally, any modification or changes to upgrade the product from its intended purpose, as described in the instruction manual, are not eligible for warranty coverage. The fading or discoloration of panels and chrome-accented accessories caused by exposure to caustic elements, dishwasher, abrasive cloths, etc., is also excluded from warranty protection. Furthermore, damages resulting from misuse, failure to use the product in accordance with JURA's instructions on proper use and maintenance, failure to use the Claris filter as directed, use of descaling or cleaning tablets other than JURA-branded products, the presence of insects or vermin, foreign agents, use of products not designed for these machines, repairs performed by non-authorized service centers or the customer themselves, negligence (accidental or otherwise), accidents, lightning, water, fire, improper ventilation, or any cause beyond the control of JURA are not covered by the warranty.

About Jura Coffee Machines

Established in 1931, JURA of Switzerland initially produced small appliances and expanded its repertoire in 1937 by manufacturing its inaugural coffee machine. Since the early 1990s, JURA has dedicated its efforts to fully automatic coffee machines. The JURA brand has been synonymous with exceptional quality, groundbreaking innovation, top-tier design, and practical sustainability since its inception in 1931. Explore the values, global presence, and rich history of this esteemed Swiss company with a longstanding tradition. With a commitment to quality, a fervor for innovation, and a distinctive approach to capsule-free coffee, JURA is making significant contributions to sustainability.

Products of Jura Coffee Machines

Automatic Coffee Machines Glass Milk Containers Fine Foam Frothers Cup Farmer S Smart Payment Boxes

Melissa Clifford

Warranty Claim Specialist

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