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The goods which are not in resalable condition and the original packaging cannot be returned. Hence, please follow the mentioned rules and regulations while sending the products back to them. You have 30 days to return the items.
The customer care team must be informed via email right after you receive the damaged, faulty, or incorrect items. You have to attach the Returns Label provided on the delivery note on the outside surface of the package.
On the rear side of the delivery note, you can find the return code column which is also to be completed prior to returning. The return policy is for the products purchased from the original website.
Batch codes vary in location based on the product. Refer to the guide below to assist you in identifying yours. If you still require assistance in locating it, reach out to their customer care team members.
Ensure you have the order number or proof of purchase, clear images of the product batch code, or video footage of your defective item when making a warranty claim.
You don't need to feel tense when contacting the customer service team because they have sound knowledge in all categories, whether it's related to guarantees or faulty products.
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The guarantee encompasses defects in workmanship and/or materials under standard domestic usage and adherence to the provided care instructions. It becomes effective from the initial date of purchase and is applicable exclusively to the original product.
Accidental damage, routine wear and tear, damage resulting from abuse or negligence, staining caused by strongly colored foods/spices, melting due to overheating, scoring of boards, and rusting of stainless steel are not covered by the guarantee policy. The guarantee does not cover bin liners, filters, and spare parts. The guarantee becomes invalid under the following circumstances: if the products have been modified or repaired by anyone other than Joseph Joseph if they were purchased as pre-owned, refurbished, or through an unauthorised re-seller. In such instances, consumer rights would be directed to the point of sale.
Joseph Joseph, a renowned English houseware manufacturer, is celebrated for its innovative and aesthetically driven products. Established by twin brothers Richard and Antony Joseph, the brand originated in 2003, merging their expertise in product design and business. Over the years, Joseph Joseph has diversified its product offerings, venturing into various categories such as chopping boards, cooking utensils, knives, and more recently, kitchen waste and recycling bins.
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