• 15 Dec, 2023

Look at the given steps carefully to make an Ebac warranty claim successfully.

3 Simple Steps for Ebac Warranty Claim:

Step 1:

  • You are required to register your warranty within 28 days of your purchase. Kindly wait for up to 60 days after your purchase date to receive the confirmation email before reaching out to them.

  • The form for enrollment is available on any one of the user manuals which is in PDF format. After the registration is done, Ebac will provide you with quality service and the latest updates based on the details that you provide.

Step 2:

  • Ebac provides you with 30 calendar days to return dehumidifiers and 60 calendar days for washing machines. Returns can be made for free within the specified time limit. You are requested to pack your products in the original packaging.

  • The original method of payment is used to credit the refund. The refund amount cannot be processed until it is inspected and receipted back into their system. Approximately, it takes them 2 days to process the refund.

Step 3:

  • Throughout the duration of your warranty, if you encounter any manufacturing defects, Ebac will coordinate the collection and repair of the item at no cost to you.

  • A distinct form is provided on the contact page with the inclusion of your name, phone number, email address, and a big message box.

  • Claim Your
    Warranty Now

    Sign-Up & Raise a Ticket today with Warranty Valet® to get hassle-free claim assistance in one click!

Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number

+44 0345 805 0000

Mon-Fri: 9am - 5pm, Sat: 9am - 1pm

Contact Address

Ketton Way, Aycliffe Business Park,
Newton Aycliffe, County Durham-DL5 6SQ,
United Kingdom.

What is covered under the Ebac Warranty?

The Ebac Product Guarantee becomes active from the date of purchase and is exclusively applicable to products acquired directly from Ebac. This guarantee is non-transferable, and any change in ownership will only be recognized if Ebac has granted written approval on official company letterhead.

  • 60-day money-back guarantee on washing machines

  • 7-year warranty on parts and labour for washing machines

What is NOT covered under the Ebac Warranty?

The Ebac guarantee does not cover unit breakdown resulting from various factors, including non-compliance with safety regulations and warnings specified in the operating instructions. Additionally, faults caused by the user due to operating errors, lack of care and maintenance, misuse, or neglect of the unit are not covered. The guarantee is not applicable for non-domestic or commercial use, intentional damage by the owner or third parties, faulty repairs conducted by parties other than Ebac, external influences such as weather or transit damage if correct packaging is not used, visual blemishes like marks and dents, use of non-approved accessories, care products or spare parts, damage to accessories, and accidental damage.

About Ebac

Inspired by the positive response from their initial customer, Ebac UK forged ahead with growth and innovation. They introduced builder dryers that outperformed competitors, earning acclaim from customers. In 1979, Ebac achieved a significant milestone with a turnover of £1 million. Expanding into the USA with industrial dehumidifiers and across Europe with domestic dehumidifiers, Ebac experienced further success. Since 1972, Ebac has been dedicated to developing ventilation systems for a global clientele, addressing a diverse range of needs from commercial and residential settings to complex and challenging environments.

Products of Ebac

Washing Machines Dehumidifiers Heat Pumps MVHR Products DHR Products

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Ebac logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Ebac.