Initiate the return by contacting the customer support team with your order number and a brief explanation of your return. Remember, the return process must be completed within 30 days from the date you receive the products.
JONPONY sends a printable slip with a few instructions, including the return address and basic information about your returned order. They will take one to three business days to process the return, starting from the date the products are received by JONPONY.
The approval or rejection status of the refund will be communicated to the customers by JONPONY after they check the returned products. Automatic refunds are enabled for products approved for the refund claim.
The products should be returned by enclosing them in the original packaging, showing no signs of wear or use, and including tags and proof of purchase.
If you have any questions, please don't hesitate to inform the customer support team. For example, when inquiring about the warranty, they typically verify the order details first, which allows for swift assistance, especially for online orders placed on the website.
During office hours, they typically respond to emails within 6-12 hours. Additionally, to streamline the process and save customers time, they have compiled a set of frequently asked questions (FAQs) to assist customers in finding answers on their own quickly.
During the warranty process, Jonpony Chair may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Jonpony Chair, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
JONPONY guarantees to repair or replace any JONPONY chair found to have material or workmanship defects within one year from the original purchase date, as long as you, the original owner, still possess the chair.
1-year warranty
The warranty does not cover normal wear and tear, which are expected over the course of ownership, nor does it apply to misuse, abuse, or excessive use of the product. It also excludes modifications or attachments not approved by JONPONY, and products that were not installed, used, or maintained according to the provided instructions and warnings. Additionally, the warranty does not cover products used for rental or commercial purposes. Damage caused by the carrier in transit is handled under separate terms.
JONPONY began its journey in 2013 when a group of gaming enthusiasts, who spent countless hours immersed in online games, experienced significant back pain from prolonged sitting. This discomfort sparked an idea: why not create a gaming chair that alleviates back pain? Driven by this spirit of curiosity and a desire to help fellow gamers, the JONPONY brand was born in the fall of 2013.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Jonpony Chair logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Jonpony Chair.