The following documents are required to make an obstacle-free warranty claim. Kindly ensure they are ready: a copy of the original proof of purchase and products within the warranty period.
Apart from the above, the products should not have undergone any changes or repairs. They must be correctly set up according to the manual's instructions, and all parts must be retained until the claim process is complete.
Customers who fulfill the above criteria can submit a claim by creating a new support ticket on the homepage.
Banzai has no authorization to accept returns or provide monetary refunds, as they are a customer service and replacement process center.
You should request a refund from the retailer where you purchased the products. The refund will be processed according to the retailer's return, exchange, or refund policy.
Banzai provides no warranty for most of the products or a 60-day warranty period from the date of purchase. The customer service department of Toys Inquiry should be contacted for further clarification.
Please note that if the exact part is not available for replacement, the manufacturer will provide an alternative part.
During the warranty process, Banzai Water Slide may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Banzai Water Slide, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The warranty applies solely to the original purchaser and is available when the product is bought directly from an authorized retailer or wholesaler. Upon review, the manufacturer will ascertain whether an item is defective. If deemed defective, only the faulty part will be replaced.
60-day manufacturer limited warranty
The warranty specifically excludes coverage for close-out, second-quality, or resold products. Additionally, items bought from seasonal stores, where purchases are typically considered final, are not covered under this warranty. Normal wear and tear, cosmetic imperfections, or damages unrelated to defective materials or workmanship are also not included in the warranty coverage.
For over 15 years, Banzai has been making a significant impact worldwide with its vast array of constant air-water slides and playful sprinklers. The company burst onto the toy scene with the Original Banzai Falls Water Slide in 2006, which was recognized as a finalist for the TOTY (Toy of the Year) Award. This innovative product revolutionized backyards across America, transforming them into miniature water parks in less than 2 minutes. Building on this success, Banzai has continued to innovate, expanding its product lines to include water blasters, pools, flat water slides, and more. As a result, Banzai has emerged as a leader in providing backyard entertainment, earning nationwide acclaim with appearances on shows like Good Morning America, Ellen, and The View.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Banzai Water Slide logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Banzai Water Slide.