3 Simple Steps for MassaMAX Massage Chair Warranty Claim:

Step 1:

  • The instant solution for your warranty claim is to get in touch with the customer support team. The contact form on the page includes fields for name, email, phone number, title, and a message box.

  • The registration form for the warranty requires you to fill in the order number, chair model, personal information, purchase date, and location.

Step 2:

  • The return must be initiated within thirty days, with the customer bearing the responsibility to pay a flat fee of $250 and to disassemble the chair and pack it in the original packaging without omitting any items.

  • The Flat Fee Return policy is applicable solely to products bought at the listed price, inclusive of any on-site promotions. Items purchased at negotiated prices can be returned within 30 days, entitling the customer to a full refund minus any shipping fees.

Step 3:

  • The exchange policy also has a specific time period, which is the same as the return policy. The shipping fees and white glove delivery fees have to be paid by the consumers.

  • On the outer surface of the return package, you should affix the return label, which will be provided by the customer support team.

  • Chat With
    Live Agent

     with our agent or Raise a Ticket with Warranty Valet® to get hassle-free claim assistance!

Email Support

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Phone Number

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Contact Address

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What is covered under the MassaMAX Massage Chair Warranty?

Massage Chair Max provides a three-year limited warranty on all massage chairs (from the date of purchase). In the first year, the warranty includes free maintenance and repair for any defects in workmanship or materials. For the second and third years, the warranty covers the cost of parts, excluding labor.

  • 3-year limited warranty

What is NOT covered under the MassaMAX Massage Chair Warranty?

The warranty does not cover regular wear and tear, nor does it apply to damage resulting from misuse, abuse, or excessive use of the product.

About MassaMAX Massage Chair

Massage Chair Max stands as a prominent global provider of professional health appliances. Their expertise lies in the research, development, production, and marketing of massage products within the health industry. With a service scope spanning North America and Europe, they are at the forefront of innovation in luxurious, high-quality massage chairs. Operating multiple warehouses and high-speed logistic systems across these regions, they offer clients effective and budget-friendly solutions for a healthy lifestyle.

Products of MassaMAX Massage Chair

4D×3D Dual-Mechanism Massage Chairs 4D Massage Chairs 3D Massage Chairs Clearance Massage Chairs Massagers

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of MassaMAX Massage Chair logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of MassaMAX Massage Chair.