The instant solution for your warranty claim is to get in touch with the customer support team. The contact form on the page includes fields for name, email, phone number, title, and a message box.
The registration form for the warranty requires you to fill in the order number, chair model, personal information, purchase date, and location.
The return must be initiated within thirty days, with the customer bearing the responsibility to pay a flat fee of $250 and to disassemble the chair and pack it in the original packaging without omitting any items.
The Flat Fee Return policy is applicable solely to products bought at the listed price, inclusive of any on-site promotions. Items purchased at negotiated prices can be returned within 30 days, entitling the customer to a full refund minus any shipping fees.
The exchange policy also has a specific time period, which is the same as the return policy. The shipping fees and white glove delivery fees have to be paid by the consumers.
On the outer surface of the return package, you should affix the return label, which will be provided by the customer support team.
3-year limited warranty
Let Warranty Valet assist you in claiming MassaMAX Massage Chair warranty hassle-free.
Massage Chair Max provides a three-year limited warranty on all massage chairs (from the date of purchase). In the first year, the warranty includes free maintenance and repair for any defects in workmanship or materials. For the second and third years, the warranty covers the cost of parts, excluding labor.
The warranty does not cover regular wear and tear, nor does it apply to damage resulting from misuse, abuse, or excessive use of the product.
Our claim assistance covers all MassaMAX Massage Chair products, including:
| Product name |
|---|
| 4D×3D Dual-Mechanism Massage Chairs |
| 4D Massage Chairs |
| 3D Massage Chairs |
| Clearance Massage Chairs |
| Massagers |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of MassaMAX Massage Chair logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of MassaMAX Massage Chair.