The general time period to return the products is thirty days after you receive them. The products should have some qualifications to be returned, which are as follows: unworn or unused, with tags, and in their original packaging with a receipt or proof of purchase.
The customer support team will guide you on how to start the return process after they are contacted via email. The return shipping label and instructions will be provided for accepted returns.
Following the inspection done by BILITOK, they will inform you whether your refund is approved or rejected. They credit the refund automatically for approved returns to the original payment method.
Generally, they will handle the shipping expenses for returns and exchanges. Nonetheless, the customer bears the shipping cost unless there is a quality issue with the product.
The use of a trackable shipping service or purchasing shipping insurance is recommended for individuals shipping items valued over $75.
Keep in mind that your bank or credit card company may require some time to process and post the refund as well.
During the warranty process, Bilitok Massage Chair may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period.
If you have trouble contacting Bilitok Massage Chair, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The warranty covers any defects in materials or workmanship that may arise. If such defects are discovered, the company will provide a complimentary replacement or repair of the products.
3-year warranty for selected massage chairs
The warranty does not include coverage for regular wear and tear, nor does it apply to damage resulting from misuse, abuse, or overuse of the product.
BILITOK is a brand of health-oriented electrical appliances, developed by a team of healthcare researchers in China. The brand was founded in 2011 by Billy Walker Walkerson, who was inspired by the benefits of Chinese acupressure massage. Together with a Chinese co-founder, he established BILITOK, specializing in health massage chairs and other related appliances. BILITOK embraces a philosophy of style and simplicity, offering customized, personal health massage systems designed for your well-being and peace of mind.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Bilitok Massage Chair logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Bilitok Massage Chair.