Registering your products provides a simple solution for addressing all matters, including warranty claims, services, and any other concerns you may encounter. The process begins with registration, followed by two additional steps: the service plan and confirmation.
To register, you'll be required to furnish your personal information along with purchase specifics, such as where you acquired the product, the delivery date, and the purchase amount.
If you feel this process will be too time-consuming, just delegate this task to our warranty valet team, and they'll handle it for you.
Explore a range of recommended accessories designed to ensure seamless installation, enhance performance, and elevate the overall aesthetic appeal.
If you need to cancel or reschedule this appointment, kindly contact the service company directly using the contact number provided in the servicer information.
JennAir's factory-authorized technicians are solely responsible for all service appointments and repairs. On the scheduled appointment day, one of their technicians will reach out to confirm the details.
Feel free to get in touch with the customer care unit to access a wide array of information, covering everything from product registration to user manuals, and tap into the resources that will enrich your overall buying journey.
Their committed experts can either secure the appointment you desire or provide assistance with troubleshooting.
2-year limited warranty on parts and labor
3 to 5-year limited warranty on certain parts only
553 Benson Road,
Benton Harbor, MI-49022,
USA.
If you are having trouble contacting JennAir, submit a claim here.
The limited warranty becomes effective from the purchase date, provided that the major appliance is installed, operated, and maintained according to the instructions either attached to the product or provided with it. Jenn-Air, a brand under Whirlpool Corporation or Whirlpool Canada, LP (hereafter referred to as "Jenn-Air"), will cover the cost of factory-specified replacement parts and repair labor to correct any defects in materials or workmanship present at the time of purchase, or, at its sole discretion, replace the product. If your appliance is replaced, the new unit will be covered for the remaining duration of the original unit's warranty period. It's essential to note that this limited warranty is applicable exclusively in the United States or Canada and only when the major appliance is used in the country where it was originally purchased. Proof of the original purchase date is required to be eligible for service under the limited warranty.
The limited warranty does not cover various scenarios and conditions, including the use of the covered product in commercial, non-residential, or multi-family settings, or any deviation from the provided user, operator, or installation instructions. It excludes in-home instruction on product usage and services required to address improper product maintenance or installations that do not adhere to electrical or plumbing codes. Additionally, it does not cover consumable parts such as light bulbs, batteries, air or water filters, and others. Defects or damage resulting from the use of non-genuine Jenn-Air parts or accessories are not covered, nor are conversions of products from natural gas to propane gas. Damage from accidents, misuse, abuse, fire, floods, acts of God, or use of unapproved products by Jenn-Air is also not covered. Repairs to address product damage or defects caused by unauthorized service, alterations, or modifications of the appliance are excluded. Cosmetic damage, including scratches, dents, chips, and other issues with appliance finishes, is only covered if it arises from material and workmanship defects and is reported to Jenn-Air within 30 days. Discoloration, rust, or oxidation of surfaces due to caustic or corrosive environments, such as high salt concentrations, moisture, humidity, or exposure to chemicals, are also excluded. Loss of food or medicine due to product failure is not covered. Costs related to pick-up or delivery are not part of the warranty, as this product is intended for in-home repair. Travel or transportation expenses for servicing in remote locations where an authorized Jenn-Air servicer is unavailable are not included. The warranty also excludes services or parts for appliances with original model/serial numbers removed, altered, or not easily determined. It will not apply to the removal or reinstallation of appliances or built-in fixtures that are not easily accessible and may impede servicing, removal, or replacement of the product.
Our claim assistance covers all JennAir products, including:
| Product name |
|---|
| Wall Ovens |
| Cooktops |
| Custom Cooktops |
| Rangetops |
| Ventilation |
| Microwaves |
| Warming Drawers |
| Dishwashers |
| Compactors |
| Heat Deflectors |
| Trim Kits |
| Backsplashes |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of JennAir logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of JennAir.