Step 1:

  • Whether you have questions about appliances, Hotpoint warranty claims, service and repair, service protection advantage extended service, or Bodewell Care appliance protection plans, the customer team has all the answers to your questions.

  • Before contacting them, please provide your contact information, including your name, residential address, phone numbers, model, and serial numbers, along with your reasons.

Step 2:

  • Hotpoint is thrilled to be of service in guiding you through the steps for returning or exchanging a product you've purchased on its official website. 

  • Hotpoint employs distinct procedures for returning small and large appliances, as well as for those you collected when delivery wasn't available in your area.

  • You have a 60-day window to return small appliances, while large appliances and products that were picked up should be returned within 30 days. 

Step 3:

  • Product registration for the Hotpoint warranty claim is on the Hotpoint Appliances website. Just an email and password are required to log in, or you will need to create an account.

  • In case you bought appliances on their website, you can track what you ordered by providing an Email ID and reference number. If you don't have the reference number, please contact customer service.

  • During the warranty process, Hotpoint may provide you with one of the following solutions: either a warranty replacement or warranty service during the 1-year warranty period.

Hotpoint Warranty Period:

  • Hotpoint offers 1-year limited warranty on most of the appliances

Hotpoint Contact Information:

Phone Number

+1-800-626-2005

Mon-Fri: 8am - 7pm (ET)

Contact Address

PO Box 1780,
Rapid City, SD-57709,
USA.

Chat or Submit a Claim

If you are having trouble contacting Hotpoint, submit a claim here.

What is covered under the Hotpoint Warranty?

Hotpoint limited warranty applies to the:

  • Complimentary labor and in-home service for the replacement of defective parts
  • The original purchaser or subsequent owners
  • Defects in material and workmanship
  • Products purchased in the USA
  • Home use

What is NOT covered under the Hotpoint Warranty?

Hotpoint limited warranty does not apply to:

  • The replacement of house fuses
  • The resetting of circuit breakers
  • Service for repairing or replacing light bulbs
  • Commercial use
  • Damage after delivery

Products of Hotpoint:

Our claim assistance covers all Hotpoint products, including:

Product name
Refrigerators
Hotpoint 17.5 Cu. Ft. Recessed Handle Top-Freezer Refrigerator
Hotpoint 15.6 Cu. Ft. Recessed Handle Top-Freezer Refrigerator
Hotpoint 9.7 Cu. Ft. Recessed Handle Top-Freezer Refrigerator
Hotpoint ENERGY STAR 1.7 cu. ft. Compact Refrigerator
Hotpoint 13 Cu. Ft.
Freezers
Frost-Free Upright Freezer
Hotpoint 13 Cu. Ft. Frost-Free Upright Freezer
Hotpoint® One Button Dishwasher with Plastic Interior
Electric Ranges
Gas Ranges
Microwave Ovens

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Hotpoint logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Hotpoint.