The majority of the fields in the warranty claim form have to be filled out mandatorily. You have to provide your name, email, shipping address, place, and date of purchase, along with a clear explanation of the defect or destruction of the product.
The indicated fields above should be completed before uploading the images of damage or defect and the receipt. Igloo Coolers has also provided guidance on how to capture photos of the product with image examples. This procedure is exclusively for customers who live in the USA and Canada.
Retailers should have the return authorization (RA) number that is issued by Igloo Coolers within ten days following the completion of the RA form.
Having that RA number, retailers have to contact the right sales representative, and the sales representative will then take the necessary steps to advance or escalate the claim to the Regional Manager of Igloo.
The products that are not used, did not fulfill your expectations, and are defective when you received them are permitted to be returned to the manufacturer within thirty days of purchase in their original packaging for a refund or a replacement.
The manufacturer takes a few days, ranging from 7 to 10 business days, after the returned products are received by them to process your refund. The refund will be credited to your original form of payment. They never refund the original shipping charges.
The customer service department offers you three options to contact them: email, phone, or online chat. Getting in touch with them through email will prompt them to respond to your queries within two business days.
No one has the right to amend the terms and conditions of the warranty other than Igloo Coolers. The warranty provides you with distinct legal entitlements, and you might possess additional rights that differ based on the regulations of each state, province, or country.
During the warranty process, Igloo Coolers may offer one of the following solutions: a warranty replacement or warranty service during the 1-, 3-, or 5-year warranty period.
1-year warranty on Party Bar, Playmate, Beverage Jugs, Trailmate, Stainless Steel, Replacement Parts, Accessories
3-year warranty on BMX
5-year warranty on IMX
For further info, Kindly Get in touch with Igloo Coolers via this email.
[email protected]777 Igloo Road,
Katy, Texas-77494,
USA.
If you are having trouble contacting Igloo Coolers, submit a claim here.
Igloo Products Corp. assures that its products are free from material or workmanship defects during normal use and service, starting from the original purchase date for a specified period. In the event of a defect covered by this warranty, Igloo will either repair the product at no cost or offer a replacement product. It's important to note that the warranty applies exclusively to the original retail purchaser and is not transferable.
The warranty does not extend to products that have been damaged due to abuse, misuse, or neglect, those damaged in an accident, subjected to unreasonable use, or employed for purposes not explicitly outlined in the product manual. Additionally, any products that have been repaired or altered in any manner, including electronic modifications from their original configuration, are not covered by the warranty.
Our claim assistance covers all Igloo Coolers products, including:
| Product name |
|---|
| Duffel Bags |
| Fanny Packs |
| Jugs |
| Tumblers |
| Cans |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Igloo Coolers logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Igloo Coolers.