Your Jabra products need to be registered to activate the 2-year warranty. Once you register the product to claim a warranty, news, offers, and tips will be sent directly to your inbox.
You must provide your Name, Email, state, and country of residence, along with the product you wish to register for the warranty claiming process.
Following the submission of your order, you will receive an order confirmation email from Jabra. This email is solely for checking the order status.
The Jabra store provides a 100-day money-back guarantee, commencing from the product's shipment date. To make use of this guarantee, please stay connected with Jabra Support within this 100-day timeframe and provide your order number.
You will qualify for 100-day free returns when you purchase products from the official website.
If you made your purchase through one of Jabra's online marketplaces, please initiate the refund request within your account on that specific marketplace portal. If you bought the product from one of their authorized retailers or partners, kindly visit the place where you made the purchase for refund assistance.
Whenever you need help, call the support team. The page has product filtering choices where you can select the products you want to inquire about.
On this page, you will find software and apps, Bluetooth pairing and compatibility guides, warranty terms, and information about online orders. Videos are provided that will instruct you how to use the headphones and other products.
180-day limited warranty on manufacturer refurbished products
1-year limited warranty on cordless products and consumer products
2-year limited warranty on Corded products/Evolve/Evolve2/Speak/PanaCast
3-year limited warranty on BIZ 2400/BIZ 2400 II/Engage 50/Engage LINK
5-year limited warranty on Jabra steel
900 Chelmsford Street Tower II,
8th Floor Lowell, MA-01851,
USA.
Jabra GN Audio provides a warranty to end-users who purchase their products from authorized resellers. This warranty ensures that the product will be free from defects in materials and workmanship, subject to specific terms and conditions. The duration of the warranty depends on the product, with either a one (1) year or two (2) year coverage period starting from the date of purchase, provided you have proof of purchase from an authorized reseller. To benefit from the two (2) year Limited Warranty, registration of the product through the complimentary Jabra Sound+ application is required. This warranty also covers replacement earbuds. Additionally, a three (3) year Limited Warranty is available, but it necessitates product registration through the complimentary Jabra Sport Life application. The warranty policy may differ for business products.
The Warranty is applicable solely to products acquired for personal use, excluding those intended for commercial resale. It is essential to note that the Warranty becomes void if any of the following occur: alterations or removal of the factory-applied serial number, date code label, and/or product label from the product. The Warranty does not encompass defects or damages arising from improper storage, faulty installation, misuse, abuse, neglect, contact with liquids, exposure to improper or abnormal conditions, or other actions unrelated to GN's responsibility, such as the loss of headsets, headphones, or earbuds, including incidents attributable to a GN Partner. Additionally, the Warranty does not extend to products left uncharged for a period exceeding six (6) months. It's important to understand that the remedies available under the Warranty, including repairs, replacements, or refunds, represent the exclusive recourse for the end user. Neither GN nor your GN Partner shall be held liable for any incidental or consequential damages resulting from a breach of any explicit or implicit warranty related to the product. Such damages may encompass commercial losses, ancillary costs, time loss, or inconveniences. To the extent allowed by law, the Warranty serves as the exclusive remedy, superseding all other express and implied warranties, including but not limited to the warranties of merchantability and fitness for a particular purpose.
Our claim assistance covers all Jabra products, including:
| Product name |
|---|
| Elite 10 |
| Elite 8 Active |
| Elite 5 |
| Speak2 40 |
| PanaCast 20 |
| PanaCast 50 |
| Ear Gels |
| Charging Pads |
| Ear Cushions |
| Ear Hooks |
| Jabra Evolve2 USB Cable |
| Jabra Flight Adapter |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Jabra logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Jabra.