You can create your Hydro Flask account by providing your first name, last name, date of birth, email address and a strong password. This can be the best place to store and access all your product details whenever you need it.
Warranty Valet can also be the better option for your purpose. It will be very helpful in storing and accessing the necessary details for the claim which we always miss after purchasing the product. Their professionals will also complete the claim for you with their expertise.
The claim for any defective product begins with submitting a warranty request form. The above-mentioned details along with other required product details like product name, explanation of the issue, images for inspection and the country of your residence.
Their customer support team will evaluate your issue by all means and determine the eligibility of the product for the claim.
They will then respond to you through email with return instructions. Make sure you send the product back to them along with your receipt and tracking number with shipping charges from your end.
They will resolve the issue in the product as soon as the product reaches their place and send it back to you within 10 business days.
Hydro Flask maintains a kind and friendly support team to coordinate with you in all of your queries and concerns. You can directly chat, write or call them to get valid responses and have your issues resolved in no time.
They can also help you in finding the store near you, tracking your order, shipping and returns along with warranty claims. FAQ pages on their website are highly informative and help you clarify most of the common doubts. It can educate you on warranties, product info, corporate responsibilities, general & order inquiries and retail information.
30-Day Return Policy.
5-Year Limited Warranty: Unbound Series of Soft Cooler Packs and Unbound Series of Cooler Totes, as well as the Day Escape™ Colder Pack and Day Escape™ Bottle Slings.
Limited Lifetime Warranty: Hydro Flask Hydration; Tumbler; Coffee; Beer; Wine & Spirits; Food; Large Capacity Hard Goods; Hard Good Accessories Products and Journey Series.
525 NW York Dr, Bend,
Oregon, 97703,
United States.
If you are having trouble contacting Hydro Flask, submit a claim here.
Hydro Flask has a strict evaluation of all of the claims. As per that, Only products purchased from authorized dealers are covered by the firm. They warrant every product on the subject warranty period and take responsibility for all forms of defects and problems in material and workmanship. They replace your product with a preferred replacement of the same size and color. Please note that you have no options for customization in the claim and must produce all the necessary proofs of purchase to be eligible for the claim. This warranty gives you specific legal rights as per consumer laws, and you may also have other rights that vary from province to province.
Hydro Flask disproves warranty claims for damages directly or indirectly due to misuse or improper use; disassembly, cleaning, modifications & alterations; normal wear & tear including scratches & dents; no proper care & maintenance and Acts of God. They are also not liable for any damage, cost, loss, or expense, including incidental or consequential or incidental problems. Death or personal injury caused by negligence; any matter in respect of which it would be unlawful to exclude or restrict their liability is never covered by the warranty claim.
Our claim assistance covers all Hydro Flask products, including:
| Product name |
|---|
| Bottles & Drinkware |
| Coolers |
| Kitchenware |
| Accessories |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Hydro Flask logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Hydro Flask.