3 Simple Steps for Humanscale Furniture Warranty Claim

Step 1:

• If a product or its component is found to be defective in material or workmanship within the warranty period, and Humanscale is notified in writing about the defect, Humanscale will collaborate with the customer to ascertain whether the defect falls within the warranty coverage.

• To acquire a Return Authorization from Humanscale, customers are required to reach out to the Humanscale Customer Service Department.

• It's important to note that any repair or replacement performed does not prolong or extend the duration of the warranty period.

Step 2:

• A restocking fee of five percent (5%) applies to all returned orders and refused orders that are undamaged. Returns for seating and special orders will not be accommodated.
  

• Customers are required to initiate a Return Authorization request through the Humanscale Customer Service Department within 45 days of receiving the product in order to return it

Step 3:

• Return Authorizations are valid for sixty (60) days from the date of issuance. In the event that the returned product is not in a condition suitable for resale, the customer will not be credited for the return.
  

• Additionally, customers must promptly provide a purchase order or other documentation indicating acceptance of fees or credit reduction as necessary.

Humanscale Furniture Warranty Period:

• 1-year limited warranty on switch mouse

• 5-year limited warranty on separation panels

• 10-year limited warranty on Element series lights, and Horizon series lights

Real Experiences with Humanscale Furniture Warranty Claims:

Typical Processing Time: Warranty requests are reviewed promptly after submitting a support ticket, with follow-up depending on issue verification.

Reason for Common Delays: Delays usually occur due to incomplete details, verification of warranty eligibility, or additional information requests.

Helpful Tip to make the claim easier: Submit a detailed support ticket with order info, photos, and defect description to speed up approval.

Required Documents for Your Humanscale Furniture Warranty Claims:

• Proof of purchase / original order number

• Product details and defect description