If a product or its component is found to be defective in material or workmanship within the warranty period, and Humanscale is notified in writing about the defect during this time frame, Humanscale will collaborate with the customer to ascertain whether the defect falls within the warranty coverage.
To acquire a Return Authorization from Humanscale, customers are required to reach out to the Humanscale Customer Service Department. It's important to note that any repair or replacement performed does not prolong or extend the duration of the warranty period.
A restocking fee of five percent (5%) applies to all returned orders and refused orders that are undamaged. Returns for seating and special orders will not be accommodated.
Customers are required to initiate a Return Authorization request through the Humanscale Customer Service Department within 45 days of receiving the product in order to return it
Return Authorizations are valid for sixty (60) days from the date of issuance. In the event that the returned product is not in a condition suitable for resale, the customer will not be credited for the return.
Additionally, customers must promptly provide a purchase order or other documentation indicating acceptance of fees or credit reduction as necessary.
1-year limited warranty on switch mouse
5-year limited warranty on separation panels
10-year limited warranty on Element series lights, and Horizon series lights
For further info, Kindly Get in touch with Humanscale Furniture via this email.
[email protected]1114 Avenue of the Americas,
15th Floor, New York, NY-10036,
USA.
If you have trouble contacting Humanscale Furniture, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The warranties apply exclusively to the original end-user customer and cannot be transferred. To ensure validity, Humanscale products must be purchased directly from Humanscale or an authorized dealership, distributor, retailer, or reseller. If products are obtained through an authorized channel, the end-user customer must register with Humanscale to activate the warranty. Humanscale guarantees that, upon the customer's receipt, the product will be in optimal working condition and free from defects in materials and workmanship for the specified warranty period.
These warranties exclude coverage for normal wear and tear, as well as damage resulting from accidents, negligence, product misuse, abuse, or failure to adhere to installation instructions or intended use guidelines. Humanscale shall not be liable for damages incurred from unauthorized service, maintenance, modifications, or tampering by individuals not authorized by Humanscale. Furthermore, Humanscale disclaims responsibility for injuries or damages arising from product installation or use not in strict compliance with the instructions provided in installation manuals, instruction sheets, or product literature. Any damage caused during product transportation or alterations made by the owner is not covered under these warranties. Humanscale does not warrant damages or defects resulting from Acts of God, electrical power issues, the use of non-Humanscale parts or components, failure to perform preventative maintenance or damage caused by peripherals not supplied by Humanscale.
Our claim assistance covers all Humanscale Furniture products, including:
| Product name |
|---|
| Ocean Chairs |
| Keyboard Systems |
| Separation Panels |
| Chairs |
| Technology Tools |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Humanscale Furniture logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Humanscale Furniture.