HSI Professional is dedicated to providing better customer service. So to claim HSI Professional warranty, you have to register your product first. The registration can be done by emailing your details including your name, address, products, date of purchase, products purchased, and the store purchased from at mm@hsiprofessional.com. Still have questions? Drop them here.
Claims must be raised within 90 days of purchasing the products, as HSI Professional doesn’t support claims for the products that have exceeded the 90 days warranty period.
Make sure you have all the proof of purchase such as the dated receipt, and seller’s stamp to validate your warranty. If not, the claim will become void. The company typically takes 7-10 business days to process replacements.
HSI Professional doesn’t promise the quality of the products from non-authorized retailers. As per the return policy of HSI Professional, this also includes products purchased from sites that do not legitimately represent the company.
If your product requires replacement after the first year of purchase, you have to return it to an authorized HSI Service Center along with a money order or check for the amount of $19.95 for handling, shipping, and processing. The fee is waived only when your product is found defective within the first year.
The defective product will be either replaced or repaired with a reconditioned model at an HSI Service Center. Please note that the substituted product will remain under warranty for the remaining original warranty period.
All returns must be initiated within a 30 day period and are subjected to a 15% restocking fee. Any return or refund will be issued through the same payment method that was used at the time of purchase. The refund will be processed within 5-7 days after the product is received. Note that you are responsible for the shipping costs.
The HSI Professional offers excellent customer support. You can learn more about their shipping information, and payment options at their help center page. You can also become a member to get their seamless assistance and support.
The HSI Professional’s FAQ page is exclusively designed to support the needs and queries of their esteemed customers, with comprehensive guidance about the product, terms & conditions, and other aspects.
During the warranty process, HSI may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period is usually one year for all products.
For further info, Kindly Get in touch with them via this email.
If you have trouble contacting HSI Professional, submit a claim with Warranty Valet® or chat with our agent for hassle-free claim assistance!
The items or products that are unused and in new condition are eligible for the warranty claim. The product must be in its original box and include proofs like blank warranty cards, manuals, accessories, sales receipts, and a note describing your problem.
30—Day Return Policy
90— Days Replacement/Repair Policy
1 —Year Warranty
The exchanges or returns are not made on liquid products such as Argan Oil, Shampoo, Conditioner, Mask, or Thermal Spray, as per Federal regulations. HSI Professional holds no liability for consequential or incidental damages arising from the purchase or utilization of the products. Their responsibility is limited to the monetary value of the merchandise only.
HSI Professional is a top-leading supplier of salon-grade hair care products and appliances. The products of HSI Professional are designed meticulously and subjected to rigorous testing under various extreme circumstances to ensure their durability. All their products are sulfate-free, cruelty-free, and made from pure Argon Oil that is rich in vitamins A, B, C, and D, meaning they are safe to use in salons and homes as well. They go above and beyond to satisfy their customers in all possible ways. With their unwavering commitment, they have amassed millions of customers around 47 countries and are evidencing a continuous growth.
Warranty Claim Specialist
Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of HSI Professional logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of HSI Professional.