3 Simple Steps for Hikvision Warranty Claim

Step 1:

• Hikvision warranty claim process is pretty simple and direct. Hikvision necessitates obtaining RMA (Return Material Authorization) as the first step in claiming your warranty.

• Get the authorization form by downloading it on their page or requesting via email at [email protected].

• Fill in the necessary details such as name, mobile number, model number, address, and description of the problems with due attention.

• Note that a copy of the RMA has to be attached with every return as Hikvision doesn’t accept returns without RMA. Make sure that your RMA is written clearly in black/blue and bold.

• Once done with filling out the form, mail it to (the above-said email) them along with the required documents such as Proof of Purchase and Replacement Proof, in order to get the RMA number.
  
  

Step 2:

• Be informed that the RMA number will be valid for 90 days. After that time frame, the RMA number will be closed and you are requested to get a new one.

• Hikvision accepts returns only from authorized distributors. The dealer has to return the product to the authorized distributors and the latter has to commence the exchange or return process.

• Note that the process must be completed within 90 days after the issuance of the RMA number.

• A 10% restocking fee is applied to any new, unused, or non-defective products returned within 90 days of the distributorship date. The fee is exempt if it is made within 30 days.
  

Step 3:

• The packaging must be closer to the original packaging in which the firm shipped the products. For multiple products, separate packages along with separate approved RMA numbers and proper seals is needed. Hikvision possesses no responsibility for packages or items received damaged during transit.

• The warranty claim is limited to products. In case of conflicts between Hikvision policy and your needs, you can simply reach out to the customer support or email them.

• During the warranty process, Hikvision may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period is usually 2, 3, 5, or 10 years.
  

Hikvision Warranty Period:

• 60 Months Warranty — Professional PTZs Cameras, Thermal Cameras

• 36 Months Warranty — DVRs/Encoders, 7 Series Value NVRs, CVRs, Value IP Cameras

• 24 Months Warranty — Value Express, MicroSD Cards

• 10-Year Warranty — Cables