3 Simple Steps for Hikvision Warranty Claim:

Step 1:

  • Hikvision’s warranty claim process is pretty simple and direct. Hikvision necessitates obtaining RMA (Return Material Authorization) as the first step in claiming your warranty. Get the authorization form by downloading it on their page or requesting via email at rma.usa@hikvision.com.

  • Fill in the necessary details such as name, mobile number, model number, address, and description of the problems with due attention. Note that a copy of the RMA has to be attached with every return as Hikvision doesn’t accept returns without RMA. Make sure that your RMA is written clearly in black/blue and bold.

  • Once done with filling out the form, mail it to (the above-said email) them along with the required documents such as Proof of Purchase and Replacement Proof, in order to get the RMA number.

Step 2:

  • Be informed that the RMA number will be valid for 90 days. After that time frame, the RMA number will be closed and you are requested to get a new one.

  • Hikvision accepts returns only from authorized distributors. The dealer has to return the product to the authorized distributors and the latter has to commence the exchange or return process. Note that the process must be completed within 90 days after the issuance of the RMA number.

  • A 10% restocking fee is applied to any new, unused, or non-defective products returned within 90 days of the distributorship date. The fee is exempt if it is made within 30 days.

Step 3:

  • The packaging must be closer to the original packaging in which the firm shipped the products. For multiple products, separate packages along with separate approved RMA number and proper seal is needed. Hikvision possesses no responsibility for packages or items received damaged during transit.

  • The warranty claim is limited to products. In case of conflicts between Hikvision’s policy and your needs, you can simply reach out to their customer support or email them.

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Email Support


For further info, Kindly Get in touch with them via this email.

Phone Number


Monday to Friday, 9:00 a.m. -5:30 p.m. GMT+10

Contact Address

18639 Railroad Street,
City of Industry,
California 91748

What is covered under the Hikvision Warranty?

Hikvision's warranty period starts once the distributor ships or transmits the product to the dealers. The warranty of products for special projects, prototypes sold at discounts, and accessories are subject to sales and purchase agreements. The consumables like mouse, power cables, data cables, etc. have 12 months warranty period.

  • 60 Months Warranty — Professional PTZs Cameras, Thermal Cameras

  • 36 Months Warranty — DVRs/Encoders, 7 Series Value NVRs, CVRs, Value IP Cameras

  • 24 Months Warranty — Value Express, MicroSD Cards

  • 10-Year Warranty — Cables

What is NOT covered under the Hikvision Warranty?

The products that exceed the warranty period are excluded. Malfunctions and damages due to improper maintenance/storage and failure of use, installation, force majeure, and repairs or disassembly made by third-party organizations are not covered under the policy. The firm will exclude the products that lack the invoice and related documents.

About Hikvision

Hangzhou Hikvision Digital Technology Co., Lt., in short Hikvision Is the leading supplier of innovative video surveillance products and vertical market solutions worldwide. The firm is known for its cutting-edge technologies and equipment. Partnering with 2,400 partners, installers, and distributors, the company has been providing solutions in various vertical markets around 155 countries.

Products of Hikvision

Video Intercom Access Control Web Camera Alarm Products

Melissa Clifford

Warranty Claim Specialist

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