3 Simple Steps for Hikvision Warranty Claim

Step 1:

• Hikvision warranty claim process is pretty simple and direct. Hikvision necessitates obtaining RMA (Return Material Authorization) as the first step in claiming your warranty.

• Get the authorization form by downloading it on their page or requesting it via email at [email protected].

• Fill in the necessary details, such as name, mobile number, model number, address, and description of the problems, with due attention.

• Note that a copy of the RMA has to be attached with every return, as Hikvision doesn’t accept returns without an RMA. Make sure that your RMA is written clearly in black/blue and bold.

• Once done with filling out the form, mail it to the above-said email along with the required documents, such as proof of purchase and replacement proof, in order to get the RMA number.
  
  

Step 2:

• Be informed that the RMA number will be valid for 90 days. After that time frame, the RMA number will be closed and you are requested to get a new one.

• Hikvision accepts returns only from authorized distributors. The dealer has to return the product to the authorized distributors and the latter has to commence the exchange or return process.

• Note that the process must be completed within 90 days after the issuance of the RMA number.

• A 10% restocking fee is applied to any new, unused, or non-defective products returned within 90 days of the distributorship date. The fee is exempt if it is made within 30 days.
  

Step 3:

• The packaging must be closer to the original packaging in which the firm shipped the products.

• For multiple products, separate packages along with separate approved RMA numbers and proper seals are needed.

• Hikvision possesses no responsibility for packages or items received damaged during transit.

• The warranty claim is limited to products. In case of conflicts between Hikvision policy and your needs, you can simply reach out to the customer support or email them.

• During the warranty process, Hikvision may offer you one of the following solutions: a warranty replacement or warranty service. The warranty period is usually 2, 3, 5, or 10 years.
  

Hikvision Warranty Period:

• 24-Month Warranty: For Value Express products and MicroSD Cards

• 36-Month Warranty: Applies to DVRs/Encoders, 7 Series Value NVRs, CVRs, and Value IP Cameras

• 60-Month Warranty: Covers Professional PTZ Cameras and Thermal Cameras

• 10-Year Warranty: Provided for cables