Step 1:

  • Hot Wheels recommends product registration as a step to facilitate Hot Wheels warranty claims.

  • To do so, please provide your name, home address, phone number, email address, and the product code located at the bottom of the product, along with the manufacturing codes.

  • In the event that the provided information corresponds to a product manufactured by one of their licensees, they will share this information with the relevant licensee.

  • It's worth emphasizing that the data you provide during registration will not be employed for sending marketing messages. You don't have to fill out the card that is with the product once you register here.

Step 2:

  • If you require replacement parts, simply enter your reference or case number along with your last name to access updates regarding the status of your order.

  • Although their online retailers may offer a wide range of their products, they do not possess specific information regarding the current availability of these products in their inventory.

  • Certain online retailers might confer more detailed availability information, including product-specific and store-specific details, on their website.

Step 3:

  • Customer support will explain the essential six steps, which serve as solutions for addressing customer inquiries regarding Hot Wheels warranty claims. The customer service branches into technical product support that will sort out the technical issues that you have.

  • Numerous solutions are available to address commonly asked questions. However, if you're unable to find the information you seek and require further assistance, you can choose from the various options provided below.

  • During the warranty process, Hot Wheels may provide you with one of the following solutions: either a warranty replacement or warranty service during the warranty period. Each product has specific warranty time period duration.

Hot Wheels Warranty Period:

  • Hot Wheels offers 2-year limited warranty on motorized tornado twister track set

Hot Wheels Contact Information:

Phone Number

+1-800-524-8697

Mon-Fri: 9am - 6pm (ET)

Contact Address

333 Continental Boulevard,
El Segundo, CA-90245,
USA.

Chat or Submit a Claim

If you are having trouble contacting Hot Wheels, submit a claim here.

What is covered under the Hot Wheels Warranty?

Hot Wheels warranty applies to:

  • Material or workmanship defects
  • Original purchaser

What is NOT covered under the Hot Wheels Warranty?

Hot Wheels warranty excludes:

  • Losses or damages
  • Telecommunications failure
  • Torts

Products of Hot Wheels:

Our claim assistance covers all Hot Wheels products, including:

Product name
Hot Wheels Black Box Mix E
MEGA Hot Wheels Bigfoot Collectible Monster Truck Building Toy
Hot Wheels Legends Team Transport Truck & Race Car
Large Scale Vehicles
MEGA Hot Wheels Tiger Shark Monster Truck Construction Set

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Hot Wheels logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Hot Wheels.