Step 1:

  • GAF Roofing offers separate warranty claim processes for residential and commercial purposes.

  • For residential warranty claims, you need to contact and provide the property owner's name, mailing address, and details about the building where GAF products are installed, including the property type. If you have already filed a claim, do not submit the form again.

  • For commercial warranty claims, you need to contact and submit building or job information, contact details for the person submitting the claim, and details about the leak or issue.

Step 2:

  • GAF Roofing will need a minimum of two full-size shingle samples taken from the impacted area(s) of the roof, showcasing the reported condition. Their laboratory will then assess these shingle samples to ascertain whether they conform to GAF specifications and to detect any manufacturing defects that might impact the performance of your shingles.

  • It is essential to provide documentation confirming the installation date of your shingles or accessories. Furthermore, you are required to supply proof of property ownership during the roof installation, along with relevant accompanying photographs. 

  • A notable feature found in most GAF Warranties is a single opportunity for transfer. In such instances, it becomes the responsibility of the new property owner to notify GAF within a 60-day window following the completion of the property transfer.

Step 3:

  • Their contact page serves as a central hub for addressing various needs coupled with roofing products, both for residential and commercial applications, field offices, ventilation products, ornamental iron, ductwork, WeatherSide, TruSlate products, and more.

  • Delving into the official website will help you gain insights into their most recent products and services, as well as their terms and conditions. The wind and algae warranties are presented individually on their website.

GAF Roofing Warranty Period:

  • 5-year and 15-year limited wind warranty term

  • 10 to 35-year guarantee for commercial roofing systems

  • 10-year and 50-year limited warranty under a smart choice protection period

GAF Roofing Contact Information:

Phone Number

+1-877-423-7663

Mon-Fri: 7:30am - 6:30pm (EST)

Contact Address

1 Campus Drive,
Parsippany, NJ-07054,
USA.

  • Chat or Submit a Claim

    Let Warranty Valet assist you in claiming GAF Roofing warranty hassle-free.

What is covered under the GAF Roofing Warranty?

GAF Roofing warranty policy applies to:

  • GAF Roofing warranty applies to the original property owner in the USA and Canada, and can be transferred to the first subsequent property owner if done within the specified terms.
  • The second owner must notify GAF within one year of the property transfer to maintain warranty coverage.
  • If the transfer occurs during the Smart Choice® Protection Period, the second owner receives the same coverage as the original owner.
  • After the Smart Choice® Protection Period, the warranty is reduced to two years, with reimbursement based on the reasonable cost of replacement shingles or accessories, adjusted for usage.
  • GAF Roofing products are warranted to be free from manufacturing defects during the Smart Choice® Protection Period or the remaining warranty term, while GAF Accessory Products are covered throughout the warranty term for defects affecting performance.

What is NOT covered under the GAF Roofing Warranty?

GAF Roofing warranty does not apply to:

  • The warranty does not cover damage caused by improper installation, including inadequate fastening or failure to follow GAF's application instructions.
  • It excludes damage resulting from structural issues, defects in the building’s foundation, walls, or roof base, and insufficient ventilation.
  • The policy does not cover damage due to natural disasters like hail, fire, or winds exceeding specified limits, nor does it cover traffic impact or foreign objects on the roof.
  • Ice damming is excluded, except for leaks protected by a GAF Leak Barrier caused by a manufacturing defect in that barrier.
  • The warranty does not cover discoloration, fungal, mold, or algae contamination, labor costs, disposal fees, or expenses related to underlayment, metal work, or flashings.
  • Damage to the building’s interior or exterior, including mold growth, is also excluded from the warranty coverage.

Products of GAF Roofing:

Our claim assistance covers all GAF Roofing products, including:

Product name
Shingles
Leak Barriers
Solar Shingles
Hip and Ridge Cap Shingles
PVC Roofing Membranes

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of GAF Roofing logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of GAF Roofing.