3 Simple Steps for Moen Warranty Claim:

Step 1:

  • Moen provides their customers with excellent customer support that is diverse enough to handle each of the customer's issues like queries, knowledge of the product, shipping, returns, claims, and much more.

  • They also have installation help videos, FAQ Pages, and a Professional and Tradesman Literature Centre for the convenience of their customers.

  • Please fill out their contact form with necessary personal details along with your concern and product information. You must also include required photographs & proof of purchase. They believe photographs are worth more than a thousand words.

Step 2:

  • Registering your product on their website is the first thing you should do after buying any Moen product. This will help you have all the data of your product in one place.

  • This can be done by providing your above-mentioned personal details followed by product information like model number, serial number, and other details required for the purpose. Then you will have to confirm the registration.

  • You can always initiate any claim for your defective products through your Moen account or you can directly get in touch with their support to have immediate effect.

Step 3:

  • Customers who have purchased products from Moen's official website have a return period of thirty days of purchase, which is seventy days less than the return period for products received via Moen Plus.

  • Merchandise must be in an unused condition, suitable for sale, and in its original packaging, which should include the packing slip. If an item is incorrect or defective, any expenses related to shipping to the consumer will be reimbursed.

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Phone Number


Mon-Fri: 8am - 7pm(ET)

Contact Address

25300 Al Moen Dr,
North Olmsted, Ohio-44070,

What is covered under the Moen Warranty?

All Moen products irrespective of size are manufactured with ultimate standards and workmanship. They always warrant to the original purchaser the promised warranty period will be defect-free by all means including material and craftsmanship. Any form of defect within the time frame will be evaluated when you provide their team with sufficient proof of purchase and normal utilization of the product. Then they will provide you with the required repair or replacement free of cost. You will have to approach them in the preferred manner to make the claim successful. This is where you will need the help of experts from Warranty Valet who are educated and trained about the ins and outs of the process of claiming a warranty.

  • 3-year warranty on eBidet and eToilet

  • 5,10, and 15-year limited warranty

  • Lifetime limited warranty

What is NOT covered under the Moen Warranty?

Moen offers a Lifetime Limited warranty for many of their products. However, They have serious limitations of what is covered in the claim. Hence, Damages due to improper care, misuse, usage of alcohol or other organic solvents, installation error, use of cleaners containing abrasives, or operations performed by a contractor, service company, or yourself that are unauthorized, are excluded from this warranty. They will also not take charge for the labor charges and/or damage incurred in installation nor for any indirect, repair or replacement, losses, incidental or consequential damages, injury or costs of any nature relating to the product. This may also vary from one state to the other as there are differences in law and you also have specific rights in the claim which is constant.

About Moen

Moen is committed to crafting and distributing enduring, aesthetically pleasing products worldwide. With a focus on water efficiency, Moen strives to develop innovative, high-quality solutions that not only minimize environmental impact but also reduce costs for consumers. For more than 75 years, Moen has excelled in merging style and innovation. With 1.5 trillion gallons of water flowing through their faucets annually, Moen's mission is to design products that complement your preferences and enhance the aesthetic of your kitchen or bathroom.

Products of Moen

Sink Faucets Showerheads Mirrors Shelves Toilet Tank Levers Rods Rings

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Moen logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Moen.