Step 1:

  • Moen offers excellent customer support to address various issues, including product queries, shipping, returns, and warranty claims.

  • For added convenience, they provide installation help videos, FAQ pages, and a Professional and Tradesman Literature Center to assist customers effectively.

Step 2:

  • Registering your product on their website is the first thing you should do after buying any Moen product. This will help you have all the data of your product in one place.

  • This can be done by providing your above-mentioned personal details, followed by product information like model number, serial number, and other details required for the purpose. Then you will have to confirm the registration.

  • You can always initiate any Moen warranty claim for your defective products through your Moen account, or you can directly get in touch with their support to have immediate effect.

Step 3:

  • Customers who have purchased products from Moen's official website have a return period of thirty days of purchase, which is seventy days less than the return period for products received via Moen Plus.

  • Merchandise must be in an unused condition, suitable for sale, and in its original packaging, which should include the packing slip. If an item is incorrect or defective, any expenses related to shipping to the consumer will be reimbursed.

Moen Warranty Period:

  • Moen provides a 3-year warranty on bidet and toilet products.

  • Moen offers limited warranties of 5, 10, or 15 years on select products.

  • Moen provides a lifetime limited warranty on certain products.

Moen Contact Information:

Phone Number

+1-800-289-6636

Mon-Fri: 8am - 7pm(ET)

Contact Address

25300 Al Moen Dr,
North Olmsted, Ohio-44070,
USA.

Chat or Submit a Claim

Let Warranty Valet assist you in claiming Moen warranty hassle-free.

What is covered under the Moen Warranty?

Moen warranty policy applies to:

  • Moen guarantees that their products will be free from defects in material and craftsmanship, provided they are used under normal conditions by the original purchaser.
  • If a product is defective, Moen will offer a free repair or replacement during the warranty period upon verification of proof of purchase and normal use.
  • Common issues like leaks, weak water flow, cracks, handle spin, and water pressure reduction in faucets, showers, or handheld showerhead hoses are covered. Moen will replace products to resolve these problems.
  • This warranty applies to Moen kitchen, bathroom faucets, showers, and other related products that meet the required conditions for normal usage.
  • If you experience issues like a stuck faucet, a loose handle, or trouble with water flow settings, Moen will promptly provide a replacement to resolve the issue.

What is NOT covered under the Moen Warranty?

Moen warranty does not apply to:

  • Damages caused by improper care, misuse, or use of alcohol or organic solvents are not covered.
  • Installation errors and unauthorized operations, including those performed by contractors or the customer, are excluded.
  • Labor charges, installation-related damage, and indirect costs such as repair or replacement are not covered.
  • The warranty does not cover incidental or consequential damages, injuries, or costs related to the product.
  • Coverage limitations may vary by state, as laws and consumer rights can differ.

Products of Moen:

Our claim assistance covers all Moen products, including:

Product name
Faucets
Sink
Tubs
Bidets
Shower
Kitchen
Smart Faucets
Motion Control
Laundry
Shower and Spa
Showerheads
Tubs
Shower
Rods
Rings
Matte Black Diverter Spouts
Sinks
Drop-In
Undermount Sinks
Apron Front
Granite
Stainless
Workstation
Smart Sprinkler
Controller
Smart Wireless Soil
Sensor
Leak Detectors
Smart Shower
Sump Pump Monitor
Motion Control
Dispensers
Air Gaps
Mirrors

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.

Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Moen logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Moen.