Moen provides their customers with excellent customer support that is diverse enough to handle each of the customer's issues like queries, knowledge of the product, shipping, returns, Moen warranty claims, and much more.
They also have installation help videos, FAQ pages, and a Professional and Tradesman Literature Center for the convenience of their customers.
Please fill out their contact form with necessary personal details along with your concern and product information. You must also include required photographs & proof of purchase. They believe photographs are worth more than a thousand words.
Registering your product on their website is the first thing you should do after buying any Moen product. This will help you have all the data of your product in one place.
This can be done by providing your above-mentioned personal details, followed by product information like model number, serial number, and other details required for the purpose. Then you will have to confirm the registration.
You can always initiate any Moen warranty claim for your defective products through your Moen account, or you can directly get in touch with their support to have immediate effect.
Customers who have purchased products from Moen's official website have a return period of thirty days of purchase, which is seventy days less than the return period for products received via Moen Plus.
Merchandise must be in an unused condition, suitable for sale, and in its original packaging, which should include the packing slip. If an item is incorrect or defective, any expenses related to shipping to the consumer will be reimbursed.
Moen provides a 3-year warranty on bidet and toilet products, along with limited warranties of 5, 10, and 15 years on select items, and a lifetime limited warranty on others
25300 Al Moen Dr,
North Olmsted, Ohio-44070,
USA.
All Moen products irrespective of size are manufactured with ultimate standards and workmanship. They always warrant to the original purchaser the promised warranty period will be defect-free by all means including material and craftsmanship. Any form of defect within the time frame will be evaluated when you provide their team with sufficient proof of purchase and normal utilization of the product. Then they will provide you with the required repair or replacement free of cost. You will have to approach them in the preferred manner to make the claim successful. This is where you will need the help of experts from Warranty Valet who are educated and trained about the ins and outs of the process of claiming a warranty.
If you experience problems like unexpected leaks, weak water flow, or cracks in your kitchen, bathroom faucet, or shower, Moen will offer a replacement to fix these issues. This includes problems such as a handle that spins continuously, water dripping, reduced water pressure, uneven shower water flow, trouble switching between stream and spray settings, a stuck faucet, a loose handle, leaks in the handheld showerhead hose, a handle detaching from the kitchen faucet, or a noisy shower valve. Moen is dedicated to resolving all these concerns promptly.
Moen offers a Lifetime Limited warranty for many of their products. However, They have serious limitations of what is covered in the claim. Hence, Damages due to improper care, misuse, usage of alcohol or other organic solvents, installation error, use of cleaners containing abrasives, or operations performed by a contractor, service company, or yourself that are unauthorized, are excluded from this warranty. They will also not take charge for the labor charges and/or damage incurred in installation nor for any indirect, repair or replacement, losses, incidental or consequential damages, injury or costs of any nature relating to the product. This may also vary from one state to the other as there are differences in law and you also have specific rights in the claim which is constant.
Our claim assistance covers all Moen products, including:
| Product name |
|---|
| Faucets |
| Sink |
| Tubs |
| Bidets |
| Shower |
| Kitchen |
| Smart Faucets |
| Motion Control |
| Laundry |
| Shower and Spa |
| Showerheads |
| Tubs |
| Shower |
| Rods |
| Rings |
| Matte Black Diverter Spouts |
| Sinks |
| Drop-In |
| Undermount Sinks |
| Apron Front |
| Granite |
| Stainless |
| Workstation |
| Smart Sprinkler |
| Controller |
| Smart Wireless Soil |
| Sensor |
| Leak Detectors |
| Smart Shower |
| Sump Pump Monitor |
| Motion Control |
| Dispensers |
| Air Gaps |
| Mirrors |
Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.
Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Moen logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Moen.