• 27 Nov, 2023

Contemplating the initiation of a warranty claim for your D-Link products? Delve into this insightful guide for valuable information!

3 Simple Steps for D-Link Warranty Claim:

Step 1:

  • You can claim the warranty even if you have missed registering your product because it is not a compulsory procedure. Products purchased within the borders of Australia and New Zealand are entitled to be registered, except for eBay and Grey Import products.

  • You are recommended to use the same email address that was used for registering the products before using the provided form. Having proof of purchase will help you claim the warranty in the future.

  • To receive the additional one-year warranty from the actual two-year warranty, products have to be enrolled within ninety days of the purchase date.

Step 2:

  • D-Link offers three conditions to customers who are about to return their products for repair or replacement. The three conditions are providing proof of purchase, completing the RMA/DOA form, and returning the products with all accessories and packaging in good condition.

  • The RMA or DOA number can be received from the technical support staff after you contact them if the problem with the products continues. They choose email or fax to send the RMA/DOA form that includes guidance to return the products

  • According to the availability of stock and the store's policy, a replacement for your product may take a maximum of five working days or within the specified period.

Step 3:

  • The customer support team will address any queries within 48 hours, and through the email you provide in the form containing your personal details, they will be in touch with you.

  • A limited lifetime warranty is provided for the duration that the original end-user customer possesses the product, covering the entire lifecycle and extending up to five years following its discontinuation.

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Email Support

RMA@dlink.com.au

For further info, Kindly Get in touch with them via this email.

Phone Number

1300 700 100

24/7

Contact Address

Ground Floor, 6-10 Talavera Road,
North Ryde, NSW-2113,
Australia.

What is covered under the D-Link Warranty?

D-Link assures that its products will be free from material defects in workmanship and materials starting from the original retail purchase date. Repairs or replacements of the product will be warranted for the remaining duration of the initial warranty period from the original retail purchase date. If a material defect cannot be corrected, or if D-Link, at its sole discretion, deems it impractical to repair or replace the defective hardware, D-Link will refund the price paid by the original purchaser upon the return of the defective hardware. Similarly, if a material non-conformance cannot be corrected, or if D-Link, at its sole discretion, finds it impractical to replace the non-conforming software, D-Link will refund the price paid by the original licensee, provided that the non-conforming software (and all copies thereof) is first returned to D-Link.

  • 3-month warranty on all software, licenses, DCS mounting brackets, and enclosures

  • 1-year warranty on the antenna, external power adapters, powerline series, and network adapters

  • 3-year warranty on consumer products

  • limited lifetime warranty on business products

What is NOT covered under the D-Link Warranty?

The limited warranty, as provided by D-Link, excludes coverage for the following: products that, in D-Link's assessment, have undergone abuse, accidents, alterations, modifications, tampering, negligence, misuse, faulty installation, lack of reasonable care, repairs or services not outlined in the product documentation, or if the model or serial number has been altered, tampered with, defaced, or removed; the initial installation, installation and removal of the product for repair, and associated shipping costs; operational adjustments detailed in the product's operating manual and routine maintenance; damage incurred during shipment, acts of God, failures due to power surges, and cosmetic damage; any hardware, software, firmware, or other products or services provided by entities other than D-Link; products acquired through inventory clearance, liquidation sales, or other sales where D-Link, the sellers, or the liquidators explicitly disclaim their warranty obligations for the product. Any repairs conducted by individuals other than D-Link or an Authorized D-Link Service Office will result in the voiding of this warranty.

About D-Link

Established in 1986 and headquartered in Taipei, Taiwan, D-Link Systems, Inc. is a Taiwanese multinational corporation specializing in networking equipment. It went public in 1994, becoming the first networking company listed on the Taiwan Stock Exchange. Currently, D-Link is publicly traded on the TSEC and NSE stock exchanges. In May 2013, the company introduced its flagship draft 802.11ac Wireless AC1750 Dual-Band Router (DIR-868L), which, at the time, achieved the fastest-ever wireless throughput, as confirmed by blogger Tim Higgins. In 2021, D-Link made headlines by announcing its role as the agent for the international information security brand, Cyberbit, in Taiwan. Additionally, the company launched the innovative EAGLE PRO AI series, aimed at transforming home Wi-Fi experiences.

Products of D-Link

Security Cameras Antenna External Power Adapters Powerline Series Network Adapters DCS Mounting Brackets and Enclosures

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

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