3 Simple Steps for D-Link Warranty Claim

Step 1:

• You can claim the warranty even if you have missed registering your product because it is not a compulsory procedure.

• Products purchased within the borders of Australia and New Zealand are entitled to be registered, except for eBay and Grey Import products.

• You are recommended to use the same email address that was used for registering the products before using the provided form. Having proof of purchase will help you claim the warranty in the future.

• To receive the additional one-year warranty from the actual two-year warranty, products have to be enrolled within ninety days of the purchase date.

Step 2:

• D-Link offers three conditions to customers who are about to return their products for repair or replacement.

• The three conditions are providing proof of purchase, completing the RMA/DOA form, and returning the products with all accessories and packaging in good condition.

• The RMA or DOA number can be received from the technical support staff after you contact them if the problem with the products continues.

• They choose email or fax to send the RMA/DOA form that includes guidance to return the products.

• According to the availability of stock and the store's policy, a replacement for your product may take a maximum of five working days or be within the specified period.

Step 3:

• The customer support team will address any queries within 48 hours, and through the email you provide in the form containing your personal details, they will be in touch with you.

• A limited lifetime warranty is provided for the duration that the original end-user customer possesses the product, covering the entire lifecycle and extending up to five years following its discontinuation.

• During the warranty process, D-Link may provide one of the following solutions: a warranty replacement or warranty service during the warranty period. The warranty period maybe 3 months, 1 year, 3 years, or a limited lifetime.
  

D-Link Warranty Period:

• D-Link offers a 3-month warranty on all software, licenses, DCS mounting brackets, and enclosures

• D-Link provides a 1-year warranty on the antenna, external power adapters, powerline series, and network adapters