3 Simple Steps for Hermès Warranty Claim:

Step 1:

  • The process of account creation is very simple. By clicking on the 'track orders' option, you will see a box open on the right side. If you're looking to create an account, simply proceed as quickly as possible.

  • Having a Hermès account grants you various privileges, including the ability to manage your address book and preferred store location, request returns or exchanges for orders, access your order history and download related invoices, and control your newsletter subscription while updating your personal details via the shopping cart.

Step 2:

  • You can't exchange the product unless you have kept it in its original condition and packaging, and in addition, a refund will not be provided. Within thirty days from the delivery date, products have to be returned with the original receipt or a copy for partial return.

  • No Hermès stores will offer refunds on products purchased from the official website when you visit the store for exchange or return for store credits in the USA within thirty days of the date of delivery.

  • The Hermès catalog has been provided on the back of the invoice, or you can find it in the 'find store' option

Step 3:

  • Whether to track your order or anything else you are requested to contact the customer service center.

  • Your name, email, telephone number, given subject options, and message in the message box must be submitted in the provided form, which is located slightly below the customer service number and timings.

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Phone Number


Mon-Fri: 9am - 9pm, Sat: 10am - 9pm (EST)

Contact Address

55 East 59th Street,
New York, NY-10022,

What is covered under the Hermès Warranty?

Hermès warrants that its furniture products are free from defects in material and workmanship for a period of one year from the date of delivery. To make a claim for a defective furniture product under the warranty, the customer must submit a written request to Hermès of Paris, Inc. During the warranty period, the customer's exclusive recourse is the right to have Hermès either repair or replace the defective furniture product with a comparable one, at the discretion of Hermès. If Hermès does not repair or replace the defective product, they will refund the original purchase price to the customer.

  • 1-year limited warranty on furniture

What is NOT covered under the Hermès Warranty?

The warranty excludes damage resulting from misuse, abuse, falls, impacts, or any usage that deviates from the care instructions provided with each product. It also does not include coverage for normal wear and tear on the products.

About Hermès

Hermès International S.A., a distinguished French luxury design house, was founded in 1837. Since the 1950s, their iconic logo has featured a noble horse-drawn carriage. Hermès has earned renown for its meticulously handstitched luggage and handbags, some of which can necessitate 18 to 24 hours of artisanal work for their completion. For instance, crafting a Kelly bag demands 18 hours of meticulous attention. The exquisite leathers used by Hermès are sourced from various corners of the globe. Additionally, the company has curated an array of fragrances catering to both men and women, alongside unisex lines. The Hermès perfume collection encompasses timeless scents like Calèche, introduced in 1961, as well as more contemporary creations such as Terre d'Hermès.

Products of Hermès

Jewelry Fragrances Watches Tableware Blankets Pillows Bags Small Leather Goods Shoes Belts

Melissa Clifford

Warranty Claim Specialist

Are you tired of the constant stress and financial burden that comes with unexpected repairs? Look no further! Warranty Valet is always here to assist you in this difficulty and protect your valuable purchases. With our Hassle-Free claim process, you can get your product fixed with just a single click.

Contact Our Claim Experts

Feel free to get in touch with our Warranty Valet® claim experts. Our dedicated staff is more than happy to assist you.


Disclaimer: Warranty Valet exclusively functions as an agent for warranty claim processing and possesses no authority or ownership of Hermès logos or trademarks. The rights to all brand logos and trademarks remain the sole prerogative of Hermès.